Causaly incident

Multi-hop unavailable

Resolved after 55 minutes, affecting Frontend Application and Backend Services, on July 27, 2026.

resolved Jul 27, 2026, 01:04 PM UTC

The issue affecting Multi-hop has been resolved and the service is operating normally. We appreciate your patience while we investigated and resolved the issue. If you continue to experience any problems, please contact our support team.

Started
Jul 27, 2026, 12:08 PM UTC
Resolved
Jul 27, 2026, 01:04 PM UTC
Duration
55m
Detected by Pingoru
Jul 27, 2026, 12:08 PM UTC

Affected components

Frontend ApplicationBackend Services

Update timeline

  1. identified Jul 27, 2026, 12:08 PM UTC

    Multi-hop is currently unavailable. We have identified the root cause and are actively working on a fix to restore the service as quickly as possible. We apologize for the inconvenience and appreciate your patience.

  2. monitoring Jul 27, 2026, 12:21 PM UTC

    A fix has been applied and Multi-hop is now available again. We are closely monitoring the service to ensure stability. Thank you for your patience while we resolved the issue.

  3. resolved Jul 27, 2026, 01:04 PM UTC

    The issue affecting Multi-hop has been resolved and the service is operating normally. We appreciate your patience while we investigated and resolved the issue. If you continue to experience any problems, please contact our support team.

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