PoP Infrastructure - Services degradation due to carrier issues

Update timeline

1. identified Oct 19, 2026, 10:20 AM UTC

   We identified that an upstream carrier is experiencing issues, which may impact users with packet loss, high latency, or connectivity issues. Our engineers are working with the carrier to resolve the issues ASAP. We will update you when the issue is resolved, or we have more information. Questions? Please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: INCIDNT-10182]

2. identified Oct 19, 2026, 10:25 AM UTC

   Our investigation indicates that the issue began at approximately 08:00 UTC on 19-Oct-2026. The investigation is still ongoing. We will provide updates as they become available. We appreciate your patience. Questions? Please contact our Support team.

3. investigating Oct 19, 2026, 10:27 AM UTC

   The carrier is investigating the issue and is working to repair it ASAP. However, the carrier has not provided an ETA for the resolution. We will update you when the issue is resolved, or we have more information. We appreciate your patience. Questions? Please contact our Support team. [Ref: INCIDNT-10182]

4. monitoring Oct 21, 2026, 12:20 AM UTC

   The carrier has applied a fix, and connectivity appears to be restored. We are continuing to monitor the situation to ensure the issue is fully resolved and will provide further updates as more information becomes available. We appreciate your patience. Questions? Please contact our Support team. [Ref: INCIDNT-10182]

5. resolved Oct 21, 2026, 02:15 PM UTC

   The service is fully operational. If you have any further questions, please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: INCIDNT-10182]