TRAX Platform Experiencing Slowness

Update timeline

1. investigating Nov 13, 2023, 04:34 PM UTC

   We are currently experiencing slowness with our application. Our Technology Team is working to identify the root cause and implement a solution. Users may be affected. We will send an additional update by 2:00 PM Eastern Standard Time.

2. investigating Nov 13, 2023, 04:34 PM UTC

   We are continuing to investigate this issue.

3. identified Nov 13, 2023, 06:53 PM UTC

   We are continuing to experience slowness with our application. Our Technology Team has identified the issue within the Microsoft Azure platform and is working with them to implement a solution. Users may still be affected. We will send an additional update by 4:00 PM Eastern Standard Time.

4. identified Nov 13, 2023, 08:50 PM UTC

   The system slowness is subsiding for today as overall traffic decreases. Our Technology Team is continuing to work with Microsoft to address the root cause of the issue. Users should no longer be affected by slowness in the application. We will send an additional update by 8:00 PM Eastern Standard Time.

5. monitoring Nov 14, 2023, 12:53 AM UTC

   The root issue causing system slowness has been resolved. Our Technology Team will be monitoring the application throughout the night. Users should no longer be experiencing slowness in the application. We will send an additional update by 8:00 AM Eastern Standard Time.

6. resolved Nov 14, 2023, 10:15 AM UTC

   We are pleased to inform you that the slowness issue has been resolved. Our Technology Team found no further issues overnight. Thank you for your patience during this time.