Resolved after 2 hours 50 minutes, affecting TRAX Platform, on July 19, 2024.
We are pleased to inform you that all services have been fully restored. Our Technology Team has found no further issues. Thank you for your patience during this time.
Affected components
Update timeline
- investigating Jul 19, 2024, 11:58 AM UTC
We are currently experiencing a service disruption that is affecting all users. CaterTrax services are restoring but are running in a degraded state. Users may experience degraded performance until systems are fully restored. Our Technology Team has identified the root cause and is continuing to work on implementing a solution. We will send an additional update within 60 minutes.
- investigating Jul 19, 2024, 11:59 AM UTC
We are continuing to investigate this issue.
- investigating Jul 19, 2024, 01:17 PM UTC
CaterTrax services have been restored and are operating as expected. We will continue to monitor and provide a final update within two hours.
- monitoring Jul 19, 2024, 01:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 19, 2024, 02:48 PM UTC
We are pleased to inform you that all services have been fully restored. Our Technology Team has found no further issues. Thank you for your patience during this time.
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