Catchpoint incident

SSO Login Issue Affecting a Subset of Users

Resolved after 2 hours 40 minutes, affecting Portal, on July 9, 2025.

identified Jul 10, 2025, 01:41 AM UTC

The issue has been identified and a fix is being implemented.

Started
Jul 09, 2025, 11:19 PM UTC
Resolved
Jul 10, 2025, 02:00 AM UTC
Duration
2h 40m
Detected by Pingoru
Jul 09, 2025, 11:19 PM UTC

Affected components

Portal

Update timeline

  1. investigating Jul 09, 2025, 11:19 PM UTC

    We are currently investigating an issue that is affecting SSO functionality for some users. If you are experiencing any problems with SSO access, please open a support ticket by emailing [email protected].

  2. investigating Jul 10, 2025, 12:00 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 10, 2025, 01:41 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jul 10, 2025, 01:31 PM UTC

    This incident has been resolved.

Your product runs on more than Catchpoint

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →