Resolved after 1 hour 26 minutes, affecting Portal, on November 28, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Nov 28, 2025, 09:15 AM UTC
We are currently investigating an issue where users with Division Administrator and Client observer user roles are able to log in but are unable to see any data on the portal. Rest assured, all test data, alerts, and test-related configurations continue to function as expected. This issue also impacts any API key associated with these users. Our team is actively working to identify the root cause, and we will provide further updates as soon as they are available.
- investigating Nov 28, 2025, 09:22 AM UTC
We are continuing to investigate this issue.
- investigating Nov 28, 2025, 09:23 AM UTC
We are continuing to investigate this issue.
- investigating Nov 28, 2025, 09:43 AM UTC
We apologize for the inconvenience this is causing our users. Rest assured, we are treating this as a critical issue and our teams continue to investigate.
- monitoring Nov 28, 2025, 09:57 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 28, 2025, 10:42 AM UTC
This incident has been resolved.
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