Castle incident

Partial service degradation

Resolved after 3 hours 9 minutes, affecting Risk and Filter APIs and Log API and 1 more, on January 29, 2025.

monitoring Jan 29, 2025, 01:56 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 29, 2025, 12:20 AM UTC
Resolved
Jan 29, 2025, 03:29 AM UTC
Duration
3h 9m
Detected by Pingoru
Jan 29, 2025, 12:20 AM UTC

Affected components

Risk and Filter APIsLog APILegacy APIs

Update timeline

  1. identified Jan 29, 2025, 01:07 AM UTC

    We’re currently experiencing an elevated number of errors returned by our API. Our team has identified the root cause and is actively working on a fix. We apologize for any inconvenience and will provide updates as soon as more information becomes available.

  2. monitoring Jan 29, 2025, 01:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 29, 2025, 03:29 AM UTC

    This incident has been resolved.

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