Resolved after 6 hours 17 minutes, on February 13, 2025.
The outage that occurred earlier has been resolved and the team will continue to monitor the systems affected today to ensure availability in the future.
Update timeline
- investigating Feb 13, 2025, 09:58 PM UTC
We are currently investigating this issue.
- identified Feb 13, 2025, 10:28 PM UTC
The issue has been identified with a third-party vendor. As a temporary workaround, customers can click the "call phone" option at the bottom of the verification page.
- monitoring Feb 14, 2025, 02:12 AM UTC
We are seeing a reduction in delivery failures when sending messages to devices on the AT&T network. Users who are unable to receive authentication codes via SMS can select the "call phone" option at the bottom of the verification page as a workaround. We are continuing to monitor the situation.
- resolved Feb 14, 2025, 04:15 AM UTC
The outage that occurred earlier has been resolved and the team will continue to monitor the systems affected today to ensure availability in the future.
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