Carrot incident

Network timeouts

Resolved after 1 hour 15 minutes, affecting Member Websites and User Account Admin and 1 more, on May 12, 2025.

monitoring May 12, 2025, 11:52 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 12, 2025, 11:02 PM UTC
Resolved
May 13, 2025, 12:17 AM UTC
Duration
1h 15m
Detected by Pingoru
May 12, 2025, 11:02 PM UTC

Affected components

Member WebsitesUser Account AdminAPI

Update timeline

  1. investigating May 12, 2025, 11:02 PM UTC

    We are currently investigating this issue.

  2. investigating May 12, 2025, 11:18 PM UTC

    We are continuing to investigate this issue.

  3. identified May 12, 2025, 11:52 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 12, 2025, 11:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 13, 2025, 12:17 AM UTC

    This incident has been resolved.

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