Resolved on June 20, 2024.
Platform System Slowness Root Cause Analysis Date & Time Issue Found 20 June 2024 1700 SGT Issue Resolved 20 June 2024 1945 SGT Issue Details Ticket ID: 2877820229 System performance impacted due to “Quote At Risk of Cancel” Widget Root Cause The "Quote At Risk of Cancel" Widget accesses a large amount of data in our database. As the database grows, this process takes longer and slows down other tasks, leading to increased load on the database and causing the platform to slow down. Corrective Action To address this, we have temporarily disabled the “Quote At Risk of Cancel” Widget for Provider users. We are currently investigating the performance issue and will re-enable the widget once we have resolved the problem. Preventive Action We have improved our performance monitoring for the Cargobase Platform to ensure we can take prompt action and resolve any slowdowns quickly.
Update timeline
- resolved Jun 27, 2024, 06:22 AM UTC
Platform System Slowness Root Cause Analysis Date & Time Issue Found 20 June 2024 1700 SGT Issue Resolved 20 June 2024 1945 SGT Issue Details Ticket ID: 2877820229 System performance impacted due to “Quote At Risk of Cancel” Widget Root Cause The "Quote At Risk of Cancel" Widget accesses a large amount of data in our database. As the database grows, this process takes longer and slows down other tasks, leading to increased load on the database and causing the platform to slow down. Corrective Action To address this, we have temporarily disabled the “Quote At Risk of Cancel” Widget for Provider users. We are currently investigating the performance issue and will re-enable the widget once we have resolved the problem. Preventive Action We have improved our performance monitoring for the Cargobase Platform to ensure we can take prompt action and resolve any slowdowns quickly.
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