Resolved on September 6, 2024.
**Platform System Slowness** **Root Cause Analysis** **Date & Time** Issue Found: 06 Sep 2024 1630 SGT Issue Resolved: 06 Sep 2024 1715 SGT **Issue Details** On 6 Sep 2024, our software platform experienced slowness, impacting the user experience. The root cause was identified as a database query taking longer than expected to complete. **Root Cause** The slowness was traced back to an inefficient database query that took longer than expected to complete. This caused delays in the system’s ability to process user requests in a timely manner. **Corrective Action** · The problematic database query was reviewed and optimized to reduce execution time. · Post-optimization, the system’s performance returned to expected levels. **Preventive Action** Monitoring tools have been put in place to proactively identify and address any future performance issues related to database queries.
Update timeline
- resolved Sep 09, 2024, 05:01 AM UTC
Cargobase Platform experienced slowness on 6th September 2024 4:30 pm SGT. The issue is resolved at 5:15 pm SGT. We are investigating the root cause.
- postmortem Sep 26, 2024, 07:26 AM UTC
**Platform System Slowness** **Root Cause Analysis** **Date & Time** Issue Found: 06 Sep 2024 1630 SGT Issue Resolved: 06 Sep 2024 1715 SGT **Issue Details** On 6 Sep 2024, our software platform experienced slowness, impacting the user experience. The root cause was identified as a database query taking longer than expected to complete. **Root Cause** The slowness was traced back to an inefficient database query that took longer than expected to complete. This caused delays in the system’s ability to process user requests in a timely manner. **Corrective Action** · The problematic database query was reviewed and optimized to reduce execution time. · Post-optimization, the system’s performance returned to expected levels. **Preventive Action** Monitoring tools have been put in place to proactively identify and address any future performance issues related to database queries.
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