Is Carestream Dental down?
Last checked just nowActive incident: Issue with Patient Payment Link in Automated Statements
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Carestream Dental is reporting a partial outage right now (last checked just now). Some components are affected; others remain operational.
Real-time Carestream Dental status, recent outages, and incident history — pulled directly from Carestream Dental's official status page at https://csdental.statuspage.io every 5 minutes. Pingoru tracks 36 Carestream Dental services and has captured 24 incidents in the last 90 days (98.92% uptime). Get email, Slack, Discord, or webhook alerts the moment Carestream Dental reports a new incident — free for 3 monitors, no credit card.
Active incident 1
- Automated Statements
Timeline · 1 update
- investigating · May 20, 2026, 03:43 PM UTC
Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconciliation issues, we've temporarily removed the payment link from electronic statements. Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them. Thank you for your patience.
Latest: Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconcilia…
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Recent outages & incidents
Past 90 days- Sensei Cloud - US
Timeline · 2 updates
- investigating · Oct 05, 2026, 01:24 PM UTC
Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.
- resolved · Oct 05, 2026, 02:06 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Latest: After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience a…
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- Electronic Prescriptions
Timeline · 2 updates
- investigating · Oct 02, 2026, 04:05 PM UTC
Carestream Dental is investigating reports of an issue with Electronic Presciptions service. Users may be unable to issue prescriptions or be experiencing degraded performance.
- resolved · Oct 05, 2026, 02:42 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Latest: After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience a…
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- Electronic Prescriptions
Timeline · 2 updates
- investigating · Sep 30, 2026, 01:43 PM UTC
Carestream Dental is investigating reports of an issue with Electronic Presciptions service. Users may be unable to issue prescriptions or be experiencing degraded performance.
- resolved · Sep 30, 2026, 03:01 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Latest: After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience a…
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- Electronic Prescriptions
Timeline · 2 updates
- investigating · Sep 23, 2026, 01:43 PM UTC
Carestream Dental is investigating reports of an issue with Electronic Presciptions service. Users may be unable to issue prescriptions for controlled substances or be experiencing degraded performance.
- resolved · Sep 23, 2026, 05:22 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Latest: After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience a…
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- OrthoTrac Hosted
Timeline · 2 updates
- investigating · Sep 22, 2026, 04:48 PM UTC
Carestream Dental is investigating reports of an issue with our OrthoTrac service. Users of this service may be experiencing an outage or degraded performance.
- resolved · Sep 23, 2026, 12:47 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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See the full Carestream Dental outage history
17 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Carestream Dental outage history →Or sign up free to get alerts when Carestream Dental breaks · 10 free monitors · No credit card
- Sensei Cloud - US ResolvedStarted Oct 05, 2026, 01:24 PM UTC · Resolved Oct 05, 2026, 02:06 PM UTC · 42m
- Issue with Electronic Prescriptions ResolvedStarted Oct 02, 2026, 04:05 PM UTC · Resolved Oct 05, 2026, 02:42 PM UTC · 2d 22h
- Issue with Electronic Prescriptions ResolvedStarted Sep 30, 2026, 01:43 PM UTC · Resolved Sep 30, 2026, 03:01 PM UTC · 1h 17m
- Issue with Electronic Prescriptions ResolvedStarted Sep 23, 2026, 01:43 PM UTC · Resolved Sep 23, 2026, 05:22 PM UTC · 3h 38m
- Issue with OrthoTrac Hosted ResolvedStarted Sep 22, 2026, 04:48 PM UTC · Resolved Sep 22, 2026, 10:00 PM UTC · 5h 11m
- Issue with PracticeWorks Hosted ResolvedStarted Sep 22, 2026, 12:20 PM UTC · Resolved Sep 22, 2026, 02:05 PM UTC · 1h 44m
- Issue with Payment Manager UK ResolvedStarted Sep 16, 2026, 01:46 PM UTC · Resolved Sep 16, 2026, 07:53 PM UTC · 6h 6m
- Issue with WinOMS Hosted ResolvedStarted Sep 15, 2026, 02:57 PM UTC · Resolved Sep 15, 2026, 09:00 PM UTC · 6h 3m