Carbonite Outage History
Carbonite is up right nowPingoru has recorded 181 incidents for Carbonite: 181 in the last 12 months and 36 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 17 | 432 of 720 (60%) |
| May 2026 | 23 | 605 of 744 (81%) |
| June 2026 | 34 | 460 of 720 (64%) |
| July 2026 | 26 | 469 of 744 (63%) |
| August 2026 | 13 | 273 of 744 (37%) |
| September 2026 | 8 | 239 of 720 (33%) |
| October 2026 | 15 | 349 of 742 (47%) |
Incidents, newest first
Notice April 23, 2026 Core EDR/MDR experienced a service degradation 1d 1h Core EDR/MDR
Started Apr 23, 2026, 03:52 PM UTC· resolved Apr 24, 2026, 05:27 PM UTC
- monitoring Apr 23, 2026, 03:52 PM UTC
Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams are currently validating and monitoring the service. We appreciate your patience. Tracking Number: 5275019
- monitoring Apr 23, 2026, 06:44 PM UTC
Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. We appreciate your patience. Tracking Number: 5275019
- monitoring Apr 23, 2026, 07:45 PM UTC
Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. The next update will be posted in 16 hours (24 April 2026, at 12:00 UTC), or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5275019
- monitoring Apr 24, 2026, 03:13 PM UTC
Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. The next update will be posted in 2 hours, or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5275019
- resolved Apr 24, 2026, 05:27 PM UTC
Core EDR/MDR experienced a service degradation that required restoration of a core database. Because of this, some Alert records generated from 23 April 2026 02:00 UTC to 23 April 2026 13:00 UTC may no longer be available in the Alerts view. This incident affected Alerts data only, raw event data was not impacted and remains available according to retention policies. The issue is now resolved. We appreciate your patience. Tracking Number: 5275019
Minor April 23, 2026 Cloud Fax Services and Core Messaging Europe were experiencing degradation in service. 1h 48m Fax Cloud Connect (RightFax), Core Messaging - Email, Fax2Mail, Production Messaging
Started Apr 23, 2026, 06:41 AM UTC· resolved Apr 23, 2026, 08:29 AM UTC
- investigating Apr 23, 2026, 06:41 AM UTC
The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794
- investigating Apr 23, 2026, 07:40 AM UTC
The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794
- monitoring Apr 23, 2026, 08:18 AM UTC
The following services experienced a degradation in service. Service has been restored and is now being validated. Backlogs exist and currently being processed. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794
- resolved Apr 23, 2026, 08:29 AM UTC
The following services experienced a service degradation. Backlogs have been cleared. The issue is now resolved. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794
Notice April 22, 2026 Desktop Messaging - BMS experienced service unavailability – Desktop Messaging BMS
Started Apr 22, 2026, 10:55 PM UTC· resolved Apr 22, 2026, 10:55 PM UTC
- resolved Apr 22, 2026, 10:55 PM UTC
Desktop Messaging - BMS experienced service unavailability. The issue is now resolved. We appreciate your patience. Tracking Number: IM3913467
Minor April 17, 2026 Archiving Services are giving errors when trying to access 59m Zix Archive Services - Erado Archiving, Zix Archive Services - Business Communication Archive, Zix Archive Services - ZixArchive
Started Apr 17, 2026, 09:41 PM UTC· resolved Apr 17, 2026, 10:40 PM UTC
- investigating Apr 17, 2026, 09:41 PM UTC
Zix-Cybersecurity Archiving Services are currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number:
- resolved Apr 17, 2026, 10:40 PM UTC
Zix-Cybersecurity Archive services experienced an issue that was giving a 502/504 error when trying to access though the user interface. The issue is now resolved. We appreciate your patience. Tracking Number: IM3910642
Notice April 12, 2026 Enterprise Service Management was experiencing service unavailability. 1d Oregon US26
Started Apr 12, 2026, 01:05 PM UTC· resolved Apr 13, 2026, 01:18 PM UTC
- investigating Apr 12, 2026, 01:05 PM UTC
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849
- investigating Apr 12, 2026, 02:07 PM UTC
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849
- investigating Apr 12, 2026, 04:08 PM UTC
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849
- investigating Apr 12, 2026, 06:31 PM UTC
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849
- investigating Apr 12, 2026, 06:43 PM UTC
Enterprise Service Management was experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. The issue is now resolved. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849
- resolved Apr 13, 2026, 01:18 PM UTC
Enterprise Service Management was experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. The issue was resolved. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849
Minor April 10, 2026 Core US Search functionality experienced degradation in SaaS-Applications. 10d 8h Core Content Management (corecontent.us.opentext.com), Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText, Core Digital Asset Management (coredam.us.opentext.com), Core Platform - Search
Started Apr 10, 2026, 12:38 PM UTC· resolved Apr 20, 2026, 09:05 PM UTC
- identified Apr 10, 2026, 12:38 PM UTC
Core US Search functionality is in a degraded state. Search and Indexing services in Core Content Management, Core for Success Factors and Core Digital Asset Management are in a degraded state. Teams are investigating and working to resolve the issue. Reference: IM3904932
- identified Apr 10, 2026, 12:53 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 10, 2026, 12:55 PM UTC
Core US is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Tracking Number: IM3904932
- identified Apr 10, 2026, 02:04 PM UTC
Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Tracking Number: IM3904932
- identified Apr 10, 2026, 03:05 PM UTC
Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. Tracking Number: IM3904932
- identified Apr 10, 2026, 09:13 PM UTC
Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search The next update for this issue will be sent after 48 hours, or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: IM3904932
- monitoring Apr 13, 2026, 06:45 PM UTC
Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Tracking Number: IM3904932
- monitoring Apr 13, 2026, 09:18 PM UTC
Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search The next update for this issue will be sent after 18 hours, or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: IM3904932
- monitoring Apr 14, 2026, 04:51 PM UTC
Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search The next update for this issue will be sent after 24 hours, or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: IM3904932
- monitoring Apr 15, 2026, 05:00 PM UTC
Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search The next update for this issue will be sent on 20 April 2026, or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: IM3904932
- resolved Apr 20, 2026, 09:05 PM UTC
Core US search functionality experienced degradation in below listed SaaS-Applications. The issue is now resolved. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Tracking Number: IM3904932
Critical April 2, 2026 Core Europe applications are currently unavailable 1h 57m Core Capture, Core Capture for SAP® Solutions, Core Collaboration for Engineering, Core Compliance and 5 more
Started Apr 02, 2026, 11:04 AM UTC· resolved Apr 02, 2026, 01:01 PM UTC
- investigating Apr 02, 2026, 11:04 AM UTC
All OCP EU applications are currently unavailable. Teams are being assembled to investigate and resolve the issue
- identified Apr 02, 2026, 11:07 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 02, 2026, 11:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2026, 01:01 PM UTC
This incident is resolved. IM3900876 / PM1011574
Minor April 1, 2026 Admin Center EU is in a degraded state 3h 42m Core Platform - Admin Center
Started Apr 01, 2026, 11:03 AM UTC· resolved Apr 01, 2026, 02:46 PM UTC
- identified Apr 01, 2026, 11:03 AM UTC
Admin center in the EU is in a degraded state. Objects are in read only mode and cannot be updated/created at the moment. Teams have beeen assembled and are working towards a resolution
- resolved Apr 01, 2026, 02:46 PM UTC
This incident has been resolved. IM3899629
Minor March 31, 2026 Issues with multiple services hosted on ZixCentral 3h 36m Zix Archive Services - Business Communication Archive, Zix Archive Services - ZixArchive, Zix Customer Portal Interface - ZixCentral, Zix Email Continuity - Legacy Continuity and 1 more
Started Mar 31, 2026, 01:19 PM UTC· resolved Mar 31, 2026, 04:56 PM UTC
- investigating Mar 31, 2026, 01:19 PM UTC
The following services are experiencing an issue due to the hosting platform being unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Zix Archive Services - Business Communication Archive - Zix Archive Services - ZixArchive - Zix Customer Portal Interface - ZixCentral - Zix Email Continuity - Legacy Continuity Tracking Number: IM3899020
- investigating Mar 31, 2026, 01:20 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 31, 2026, 02:13 PM UTC
The following services were unavailable to admin access due to the hosting platform issues with a downed service. All services remained operational, and administrative action has been restored and is now being validated. We appreciate your patience. - Zix Archive Services - Business Communication Archive - Zix Archive Services - ZixArchive - Zix Customer Portal Interface - ZixCentral - Zix Email Continuity - Legacy Continuity - Zix Threat Protection - Zix Protect Tracking Number: IM3899020
- resolved Mar 31, 2026, 04:56 PM UTC
The following services were unavailable to admin access due to the hosting platform issues with a downed service. All services remained operational, and administrative action has been restored and is now being validated. This issue is now resolved. We appreciate your patience. - Zix Archive Services - Business Communication Archive - Zix Archive Services - ZixArchive - Zix Customer Portal Interface - ZixCentral - Zix Email Continuity - Legacy Continuity - Zix Threat Protection - Zix Protect Tracking Number: IM3899020
Notice March 30, 2026 Zix - Hosted Exchange (HEX) - OWA/Outlook error 16h 59m Zix Hosted Exchange
Started Mar 30, 2026, 07:13 PM UTC· resolved Mar 31, 2026, 12:12 PM UTC
- investigating Mar 30, 2026, 07:13 PM UTC
HEX is currently experiencing an issue with some mailboxes unable to connect via OWA/Outlook. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3898559
- monitoring Mar 30, 2026, 08:01 PM UTC
HEX experienced an issue with some mailboxes unable to connect via OWA/Outlook. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3898559
- resolved Mar 31, 2026, 12:12 PM UTC
This incident has been resolved.
Critical March 29, 2026 Core Capture EU is experiencing an outage 3h 50m Core Capture
Started Mar 29, 2026, 02:39 PM UTC· resolved Mar 29, 2026, 06:30 PM UTC
- identified Mar 29, 2026, 02:39 PM UTC
Core Capture EU is experiencing an outage. All services are not accessible. Teams are gathered to restore the service.
- monitoring Mar 29, 2026, 02:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 29, 2026, 06:30 PM UTC
This incident has been resolved.
Minor March 26, 2026 Core EDR/MDR experienced degradation 3h 14m Core EDR/MDR
Started Mar 26, 2026, 05:12 PM UTC· resolved Mar 26, 2026, 08:26 PM UTC
- investigating Mar 26, 2026, 05:12 PM UTC
Core EDR/MDR is currently experiencing degraded alert generation in the US Data Center. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: 5308238
- investigating Mar 26, 2026, 06:15 PM UTC
Core EDR/MDR is currently experiencing degraded alert generation in the US Data Center. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5308238
- monitoring Mar 26, 2026, 06:31 PM UTC
Core EDR/MDR experienced degraded alert generation in the US Data Center. Service has been restored and is now being validated. Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5308238
- resolved Mar 26, 2026, 08:26 PM UTC
Core EDR/MDR experienced degraded alert generation in the US Data Center. The issue is now resolved. We appreciate your patience. Tracking Number: 5308238
Minor March 25, 2026 XM SendSecure - US experienced an issue 1h 13m XM SendSecure
Started Mar 25, 2026, 09:20 PM UTC· resolved Mar 25, 2026, 10:33 PM UTC
- investigating Mar 25, 2026, 09:20 PM UTC
XM SendSecure - US is currently experiencing an issue. Customers are unable to send or receive messages. Teams are currently assembled and troubleshooting the issue. We appreciate your patience. Tracking Number: IM3895665
- monitoring Mar 25, 2026, 10:14 PM UTC
XM SendSecure - US experienced an issue. Customers were unable to send or receive messages. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3895665
- resolved Mar 25, 2026, 10:33 PM UTC
XM SendSecure - US experienced an issue. Customers were unable to send or receive messages. The issue is now resolved. We appreciate your patience. Tracking Number: IM3895665
Notice March 25, 2026 Covisint customers were experiencing log in issues. – Core Collaboration Access, Core Secure Access, ProviderLink
Started Mar 25, 2026, 08:15 AM UTC· resolved Mar 25, 2026, 08:15 AM UTC
- resolved Mar 25, 2026, 08:15 AM UTC
The following services were experiencing login issues. The issue is now resolved. We appreciate your patience. - Core Collaboration Access - Core Secure Access - Providerlink Tracking Number: IM3895066
Minor March 23, 2026 Core EDR/MDR experienced service degradation 4h 49m Core EDR/MDR
Started Mar 23, 2026, 02:44 PM UTC· resolved Mar 23, 2026, 07:34 PM UTC
- investigating Mar 23, 2026, 02:44 PM UTC
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams are currently assembled and working to resolve the issue. Please be advised that workflows for malware remediation may not run as expected, and manual remediation may be required. We appreciate your patience. Tracking Number: 5304133
- investigating Mar 23, 2026, 03:56 PM UTC
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams are currently assembled and working to resolve the issue. Please be advised that workflows for malware remediation may not run as expected, and manual remediation may be required. We appreciate your patience. Tracking Number: 5304133
- investigating Mar 23, 2026, 04:45 PM UTC
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams are currently assembled and working to resolve the issue. Please be advised that workflows for malware remediation may not run as expected, and manual remediation may be required. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5304133
- identified Mar 23, 2026, 05:40 PM UTC
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams have identified the cause and are working on a fix. Please be advised that workflows for malware remediation may not run as expected, and manual remediation may be required. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5304133
- monitoring Mar 23, 2026, 06:48 PM UTC
Core EDR/MDR experienced service degradation. Service has been restored and is now being validated. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5304133
- resolved Mar 23, 2026, 07:34 PM UTC
Core EDR/MDR experienced service degradation. The issue is now resolved. We appreciate your patience. Tracking Number: 5304133
Notice March 20, 2026 Core Secure Access was experiencing intermittent login failures to the applications. –
Started Mar 20, 2026, 11:35 AM UTC· resolved Mar 20, 2026, 11:35 AM UTC
- resolved Mar 20, 2026, 11:35 AM UTC
Core Secure Access was experiencing intermittent login failures to the applications. The issue is now resolved. We appreciate your patience. Tracking Number: IM3892076
Critical March 18, 2026 Automotive Supplier Portal Core Secure Access was unavailable 58m Supplier Portal
Started Mar 18, 2026, 06:30 PM UTC· resolved Mar 18, 2026, 07:29 PM UTC
- investigating Mar 18, 2026, 06:30 PM UTC
Automotive Supplier Portal Core Secure Access is unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3890899
- monitoring Mar 18, 2026, 06:43 PM UTC
Automotive Supplier Portal Core Secure Access was unavailable. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3890899
- resolved Mar 18, 2026, 07:29 PM UTC
Automotive Supplier Portal Core Secure Access was unavailable. The issue is now resolved. We appreciate your patience. Tracking Number: IM3890899
Major March 13, 2026 Core Europe experienced an outage 40m Core Capture, Core Capture for SAP® Solutions, Core Collaboration for Engineering, Core Compliance and 7 more
Started Mar 13, 2026, 05:32 PM UTC· resolved Mar 13, 2026, 06:13 PM UTC
- investigating Mar 13, 2026, 05:32 PM UTC
Core Europe is currently experiencing an outage. Teams are being assembled to investigate and remediate the situation. Tracking number: IM3887777
- monitoring Mar 13, 2026, 05:43 PM UTC
Core Europe experienced an outage. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3887777
- resolved Mar 13, 2026, 06:13 PM UTC
Core Europe experienced an outage. The issue is now resolved. We appreciate your patience. Tracking Number: IM3887777
Major March 5, 2026 Zix Encryption Services - ZixPortal Administrator Console was unavailable 2h 54m Secure Messaging Portal (ZixPortal)
Started Mar 05, 2026, 02:59 PM UTC· resolved Mar 05, 2026, 05:54 PM UTC
- investigating Mar 05, 2026, 02:59 PM UTC
Zix Encryption Services - ZixPortal is currently experiencing an issue with the Administrator Console. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3881913
- investigating Mar 05, 2026, 04:17 PM UTC
Zix Encryption Services - ZixPortal is currently experiencing an issue with the Administrator Console. Administrators are unable to configure their portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3881913
- investigating Mar 05, 2026, 05:16 PM UTC
Zix Encryption Services - ZixPortal is currently experiencing an issue with the Administrator Console. Administrators are unable to configure their portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3881913
- resolved Mar 05, 2026, 05:54 PM UTC
Zix Encryption Services - ZixPortal experienced an issue with the Administrator Console. Administrators were unable to configure their portal. The issue is now resolved. We appreciate your patience. Tracking Number: IM3881913
Minor March 3, 2026 Customer Portal LDAP import user 1d Zix Customer Portal Interface - Customer Portal
Started Mar 03, 2026, 07:54 PM UTC· resolved Mar 04, 2026, 08:17 PM UTC
- identified Mar 03, 2026, 07:54 PM UTC
We have an identified an issue with a subset of customers with LDAP imports are unable to log in. We are currently investigating what occurred.
- monitoring Mar 03, 2026, 10:06 PM UTC
We have restarted LDAP services which will reimport the users. We are currently in the process of restoring back all user/admin settings back to users that were effected. Tracking ID : IM3881037
- resolved Mar 04, 2026, 08:17 PM UTC
This incident has been resolved.
Minor March 3, 2026 Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Tab loading slow 1d 2h Zix Customer Portal Interface - ZixCentral, Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
Started Mar 03, 2026, 05:42 PM UTC· resolved Mar 04, 2026, 08:21 PM UTC
- investigating Mar 03, 2026, 05:42 PM UTC
ZixCentral and Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing issues with slow page loads. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3880927
- monitoring Mar 04, 2026, 04:08 PM UTC
ZixCentral and Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with slow loading pages. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3880927
- resolved Mar 04, 2026, 08:21 PM UTC
ZixCentral and Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced a slow page load issue. The issue is now resolved. We appreciate your patience. Tracking Number: IM3880927
Critical March 2, 2026 Core Archive UAE (ME) is currently experiencing degradation of service. 25d 22h Core Archive for SAP® Solutions - UAE (archive.me.opentext.cloud)
Started Mar 02, 2026, 06:15 PM UTC· resolved Mar 28, 2026, 04:47 PM UTC
- identified Mar 02, 2026, 06:15 PM UTC
Core Archive UAE is currently experiencing a degraded state due to regional conditions in the Middle East that are impacting our hosting provider’s operations in that area. As a result, customers may experience disruptions across Core Archive functionalities. We are actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution.
- identified Mar 03, 2026, 12:13 PM UTC
Core Archive UAE is currently experiencing an outage due to regional conditions in the Middle East that are impacting our hosting provider’s operations in that area. As a result, customers will experience disruptions across Core Archive functionalities. We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution.
- identified Mar 03, 2026, 01:57 PM UTC
We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution.
- investigating Mar 08, 2026, 06:11 PM UTC
Core Archive UAE (ME) is currently experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3884136
- investigating Mar 08, 2026, 06:35 PM UTC
Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in degradation state. We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We appreciate your patience. Tracking Number: IM3884136
- investigating Mar 08, 2026, 07:28 PM UTC
Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in degradation state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible. We appreciate your patience. Tracking Number: IM3884136
- investigating Mar 09, 2026, 03:30 AM UTC
Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in a degraded state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible. Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience. Tracking Number: IM3884136
- investigating Mar 11, 2026, 12:13 PM UTC
Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in a degraded state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible. Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience. Tracking Number: IM3884136
- investigating Mar 13, 2026, 12:38 PM UTC
Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in a degraded state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible. Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience. Tracking Number: IM3884136
- resolved Mar 28, 2026, 04:47 PM UTC
The Core Archive UAE is currently operational and available. Some users in the region may experience occasional difficulty accessing documents uploaded prior to the start of the incident. We continue to monitor regional conditions in the Middle East, and services remain stable at this time. We will provide additional updates if there are any meaningful changes. If you have any questions or need assistance, please feel free to contact your account executive or reach out to support through your usual channel Tracking Number: IM3884136.
Notice March 1, 2026 Core Archive India experienced service degradation 1h Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud)
Started Mar 01, 2026, 11:35 PM UTC· resolved Mar 02, 2026, 12:35 AM UTC
- investigating Mar 01, 2026, 11:35 PM UTC
We are currently experiencing performance degradation affecting the Core Archive service. Users may notice increased response times or intermittent access delays. Our engineering team is actively investigating and working toward resolution.
- resolved Mar 02, 2026, 12:35 AM UTC
Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) experienced service degradation. The issue is now resolved. We appreciate your patience. Tracking Number: IM3879652
Minor March 1, 2026 Zix - Customer Portal access issue for UK customers 2d Zix Threat Protection - Email Threat Protection
Started Mar 01, 2026, 02:35 PM UTC· resolved Mar 03, 2026, 03:32 PM UTC
- identified Mar 01, 2026, 02:35 PM UTC
We have identified an issue that is affecting our UK customer base that cannot access their Email Threat Protection logs or quarantine. We are working to resolve this issue as soon as possible. Incident #: IM3879529
- identified Mar 01, 2026, 10:04 PM UTC
We are continuing to work on resolving this issue with our network teams. Inbound mail flow is unaffected during this time. Incident #: IM3879529
- identified Mar 02, 2026, 02:13 PM UTC
The networking teams are still working on resolving this issue and are actively troubleshooting and progress is being made. We apologize for any inconvenience this may be causing. Incident #: IM3879529
- identified Mar 02, 2026, 09:23 PM UTC
Our team is actively working on bringing the server clusters fully back up. Email logs and Quarantine are loading as expected and final items are being restored. Incident #: IM3879529
- resolved Mar 03, 2026, 03:32 PM UTC
We have restored everything back to normal operational capacity. We apologize for any inconvenience this may have caused.
Minor February 26, 2026 Core EDR/MDR is experiencing service degradation 4d 5h Core EDR/MDR
Started Feb 26, 2026, 01:22 PM UTC· resolved Mar 02, 2026, 07:04 PM UTC
- identified Feb 26, 2026, 01:22 PM UTC
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and teams are working to resolve the issue. We appreciate your patience.
- identified Feb 26, 2026, 02:22 PM UTC
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and are working to resolve the issue. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.
- identified Feb 26, 2026, 06:22 PM UTC
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and is working to resolve the issue. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.
- identified Feb 26, 2026, 10:26 PM UTC
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and is working to resolve the issue. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.
- identified Feb 27, 2026, 02:22 AM UTC
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and is working to resolve the issue. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. We appreciate your patience.
- identified Feb 27, 2026, 08:32 AM UTC
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and is working to resolve the issue. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. We appreciate your patience.
- identified Feb 27, 2026, 02:22 PM UTC
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and is working to resolve the issue. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. We appreciate your patience.
- identified Feb 27, 2026, 10:09 PM UTC
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 can experience event logs that may not appear as expected in the portal. All data continues to be processed by the agent. Our engineering team has identified the cause and is working to restore full visibility. The next update will be sent on Monday, March 2, 2026, at 14:00 UTC, or if there are significant updates, whichever comes first. We appreciate your patience.
- identified Mar 02, 2026, 01:39 PM UTC
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 can experience event logs that may not appear as expected in the portal. All data continues to be processed by the agent. Our engineering team has identified the cause and is working to restore full visibility. Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. We appreciate your patience.
- resolved Mar 02, 2026, 07:04 PM UTC
Core EDR/MDR experienced service degradation. The issue is now resolved. We appreciate your patience.