Carbonite Outage History

Started May 27, 2026, 11:03 AM UTC· resolved May 27, 2026, 11:45 AM UTC

1. investigating May 27, 2026, 11:03 AM UTC

   The following services are currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Tracking Number: IM3933644

2. resolved May 27, 2026, 11:45 AM UTC

   The following services experienced an issue. The issue is now resolved; however, backlogs are still being processed. We appreciate your patience. - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Tracking Number: IM3933644

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Started May 26, 2026, 05:18 PM UTC· resolved May 26, 2026, 05:18 PM UTC

1. resolved May 26, 2026, 05:18 PM UTC

   Core EDR/MDR experienced an issue that may have caused delays in the delivery of incoming data and alerts on 26 May 2026, between 06:00 and 12:00 UTC. The issue is now resolved. Backlogs have been cleared, and current traffic is processing as normal. We appreciate your patience.

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Started May 25, 2026, 03:32 PM UTC· resolved May 25, 2026, 03:32 PM UTC

1. resolved May 25, 2026, 03:32 PM UTC

   Oregon US6 experienced service degradation. The issue is now resolved. We appreciate your patience. Tracking Number: IM3932733

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Started May 24, 2026, 03:49 AM UTC· resolved May 24, 2026, 04:46 AM UTC

1. investigating May 24, 2026, 03:49 AM UTC

   Alloy North America is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3932089

2. resolved May 24, 2026, 04:46 AM UTC

   Alloy North America was experiencing service degradation. The issue is now resolved. We appreciate your patience. Tracking Number: IM3932089

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Started May 21, 2026, 07:54 PM UTC· resolved May 21, 2026, 08:30 PM UTC

1. investigating May 21, 2026, 07:54 PM UTC

   We are currently investigating this issue.

2. investigating May 21, 2026, 07:58 PM UTC

   Issue has been resolved.

3. resolved May 21, 2026, 08:30 PM UTC

   Core Share NA experienced login issue. The issue is now resolved. We appreciate your patience.

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Started May 21, 2026, 04:04 PM UTC· resolved May 26, 2026, 07:25 AM UTC

1. investigating May 21, 2026, 04:04 PM UTC

   Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3930847

2. investigating May 21, 2026, 05:04 PM UTC

   Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

3. investigating May 21, 2026, 09:04 PM UTC

   Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

4. investigating May 22, 2026, 01:06 AM UTC

   Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

5. investigating May 22, 2026, 01:54 AM UTC

   Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

6. identified May 22, 2026, 06:50 AM UTC

   Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

7. identified May 22, 2026, 10:50 AM UTC

   Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

8. identified May 22, 2026, 02:50 PM UTC

   Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

9. identified May 22, 2026, 08:36 PM UTC

   Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. The next update for this issue will be sent on Monday, May 25, 2026, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

10. identified May 25, 2026, 06:55 AM UTC

    Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

11. identified May 25, 2026, 11:55 AM UTC

    Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

12. identified May 25, 2026, 04:55 PM UTC

    Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

13. identified May 25, 2026, 09:55 PM UTC

    Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

14. identified May 26, 2026, 03:00 AM UTC

    Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first. Tracking Number: IM3930847

15. resolved May 26, 2026, 07:25 AM UTC

    Frankfurt EU3 and Oregon US7 were experiencing email functionality issues. The issue is now resolved. We appreciate your patience. Tracking Number: IM3930847

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Started May 15, 2026, 01:41 PM UTC· resolved May 15, 2026, 07:31 PM UTC

1. investigating May 15, 2026, 01:41 PM UTC

   Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with delays in delivering email. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3927189

2. investigating May 15, 2026, 04:27 PM UTC

   Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with delays in delivering email. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3927189

3. monitoring May 15, 2026, 06:30 PM UTC

   Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delays in delivering email messages. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3927189

4. resolved May 15, 2026, 07:31 PM UTC

   Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delays in delivering email. The issue is now resolved. We appreciate your patience. Tracking Number: IM3927189

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Started May 14, 2026, 02:18 PM UTC· resolved May 14, 2026, 03:35 PM UTC

1. investigating May 14, 2026, 02:18 PM UTC

   ProviderLink is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3926497

2. investigating May 14, 2026, 03:31 PM UTC

   ProviderLink is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3926497

3. monitoring May 14, 2026, 03:34 PM UTC

   ProviderLink experienced an issue. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3926497

4. resolved May 14, 2026, 03:35 PM UTC

   ProviderLink experienced an issue. The issue is now resolved. We appreciate your patience. Tracking Number: IM3926497

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Started May 14, 2026, 02:08 PM UTC· resolved May 14, 2026, 02:20 PM UTC

1. investigating May 14, 2026, 02:08 PM UTC

   ProviderLink is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3926497

Read the full incident report →

Started May 13, 2026, 06:19 PM UTC· resolved May 18, 2026, 04:56 PM UTC

1. identified May 13, 2026, 06:19 PM UTC

   Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will continue to function as expected.

2. identified May 13, 2026, 07:19 PM UTC

   Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will continue to function as expected. Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.

3. identified May 14, 2026, 01:19 AM UTC

   Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will continue to function as expected. Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.

4. identified May 14, 2026, 11:41 AM UTC

   Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will continue to function as expected. Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.

5. identified May 14, 2026, 02:19 PM UTC

   Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. EDR/MDR components may now be installed, and existing agents can now be upgraded to version 3.0.3. Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.

6. monitoring May 14, 2026, 08:27 PM UTC

   Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.

7. monitoring May 15, 2026, 02:27 AM UTC

   Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.

8. monitoring May 15, 2026, 08:27 AM UTC

   Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.

9. monitoring May 15, 2026, 02:21 PM UTC

   Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.

10. monitoring May 15, 2026, 08:30 PM UTC

    Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. The next update for this issue will be on Monday, 18 May 2026, at 15:00 UTC or if there are significant updates, whichever comes first.

11. monitoring May 18, 2026, 03:00 PM UTC

    Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.

12. resolved May 18, 2026, 04:56 PM UTC

    Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. The issue is now resolved. We appreciate your patience.

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Started May 13, 2026, 01:20 PM UTC· resolved May 29, 2026, 12:45 PM UTC

1. investigating May 13, 2026, 01:20 PM UTC

   We are currently experiencing intermittent errors with the document upload functionality. Our teams have been assembled and are actively investigating the issue. We will provide additional updates as more information becomes available.

2. identified May 13, 2026, 05:06 PM UTC

   The issue causing intermittent errors during document uploads has been identified. The team is currently working on developing and deploying a fix. We will continue to provide updates through this notification as new information becomes available. Ref# IM3925260.

3. monitoring May 13, 2026, 09:37 PM UTC

   The issue causing intermittent upload failures, has been addressed with a fix that is improving upload success rates. We remain focused on further improving document upload stability and success rates with incremental improvements in upcoming updates. We are actively monitoring system performance and will share further updates as they become available. Ref# IM3925260.

4. monitoring May 20, 2026, 02:03 PM UTC

   The issue causing intermittent upload failures has been addressed with a fix that is already improving upload success rates. We remain committed to further enhancing document upload stability and will continue to introduce incremental improvements in upcoming updates. Our teams are actively monitoring system performance and will provide additional updates as they become available. For more details and available workarounds, please refer to: https://support.opentext.com/csm?id=kb_article_view&sysparm_article=KB0865033 Ref# IM3925260.

5. monitoring May 28, 2026, 04:50 PM UTC

   The intermittent document upload issue has been fully resolved following a fix that was implemented on the evening of Friday, May 22, 2026. Since the fix was applied, the system has been under continuous monitoring, and we are pleased to report that there have been zero upload failures. After six consecutive days of stable performance and a 100% upload success rate, we are officially considering this issue resolved as of May 28, 2026. In addition to resolving this issue, we continue to make ongoing improvements to overall system performance across both infrastructure and software. As part of these efforts, a software upgrade is planned in the coming weeks (relevant information will be communicated through a separate system maintenance notification) to bring this region onto the latest code version. If you have any questions regarding this incident or upcoming upgrades, please reach out to Support through your usual channels. For more details and available workarounds, please refer to: https://support.opentext.com/csm?id=kb_article_view&sysparm_article=KB0865033 Ref# IM3925260.

6. resolved May 29, 2026, 12:45 PM UTC

   This incident is now resolved. If you have any questions regarding this incident or upcoming upgrades, please reach out to Support through your usual channels. For more details and available workarounds, please refer to: https://support.opentext.com/csm?id=kb_article_view&sysparm_article=KB0865033 Ref# IM3925260.

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Started May 12, 2026, 03:20 PM UTC· resolved May 12, 2026, 03:55 PM UTC

1. investigating May 12, 2026, 03:20 PM UTC

   Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) is currently experiencing upload and download issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3925152

2. monitoring May 12, 2026, 03:39 PM UTC

   Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) experienced upload and download issues. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3925152

3. resolved May 12, 2026, 03:55 PM UTC

   Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) experienced upload and download issues. The issue is now resolved. We appreciate your patience. Tracking Number: IM3925152

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Started May 10, 2026, 10:08 PM UTC· resolved May 11, 2026, 01:41 AM UTC

1. identified May 10, 2026, 10:08 PM UTC

   Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) is currently unavailable. The teams have been assembled and they are working towards restoring the site Reference: IM3924061

2. monitoring May 10, 2026, 11:53 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 11, 2026, 01:41 AM UTC

   This incident has been resolved.

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Started May 08, 2026, 04:03 PM UTC· resolved May 08, 2026, 05:08 PM UTC

1. investigating May 08, 2026, 04:03 PM UTC

   We are currently investigating an issue in which our Link Protection for our Zix Protect filtering is failing on the URL scanning. We will update this status once we have more information. Incident #: IM3923012

2. resolved May 08, 2026, 05:08 PM UTC

   We have confirmed a deployed fix on this has rectified this issue. We apologize for the inconvenience caused. Incident #: IM3923012

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Started May 08, 2026, 08:34 AM UTC· resolved May 08, 2026, 09:51 AM UTC

1. investigating May 08, 2026, 08:34 AM UTC

   Frankfurt EU28 is currently experiencing functionality issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3922789

2. investigating May 08, 2026, 09:35 AM UTC

   Frankfurt EU28 is currently experiencing functionality issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3922789

3. resolved May 08, 2026, 09:51 AM UTC

   Frankfurt EU28 was experiencing functionality issue. The issue is now resolved. We appreciate your patience. Tracking Number: IM3922789

4. postmortem May 08, 2026, 04:03 PM UTC

   # Incident Report **RCA target completion date:** May 22, 2026 ## Overview On May 8, 2026, at 08:16 GMT, Incident Management was engaged to investigate an issue affecting backend processing within the EU28 production Service Management \(SMAX\) environment, specifically involving worker nodes \(eu28-prod-smax-worker\). ## Impact Delays in worker node processing led to degraded performance and intermittent functionality issues for customers during the incident window. Note: A review of the two days preceding the incident will be conducted with clients to better understand the scope of impact and improve visibility into similar issues. ## Resolution During the preliminary investigation, SMEs identified issues with the RabbitMQ messaging component responsible for backend task processing. A rolling restart was performed to enable rebuild activities without affecting client availability. The RabbitMQ cluster was confirmed healthy at 08:57 GMT on May 8, and final validations completed at 09:45 GMT, marking resolution of the incident impact. OpenText Development is working to include additional protections to help prevent this condition in the upcoming 26.3 release.

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Started May 07, 2026, 03:31 PM UTC· resolved May 08, 2026, 12:58 PM UTC

1. investigating May 07, 2026, 03:31 PM UTC

   Secure Cloud Portal (cp.appriver.com) is currently experiencing an issue with making 365 license count adjustments. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you need any license changes, please email [email protected] to create a ticket for processing. Tracking Number: IM3922293

2. investigating May 07, 2026, 03:32 PM UTC

   Zix - Microsoft 365 - Secure Cloud Licensing Error - If you need any license changes, please email [email protected] to create a ticket for processing.

3. resolved May 08, 2026, 12:58 PM UTC

   This incident has been resolved.

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Started Apr 30, 2026, 03:17 PM UTC· resolved Apr 30, 2026, 06:09 PM UTC

1. investigating Apr 30, 2026, 03:17 PM UTC

   Core EDR/MDR is currently experiencing issues. The Detection & Response portal is currently unavailable for the UK datacenter. Teams are assembled and working to resolve the issue. We appreciate your patience.

2. investigating Apr 30, 2026, 04:31 PM UTC

   Core EDR/MDR is currently experiencing issues. The Detection & Response portal is currently unavailable for the UK datacenter. Teams are assembled and working to resolve the issue. We appreciate your patience.

3. monitoring Apr 30, 2026, 05:14 PM UTC

   Core EDR/MDR experienced issues. The Detection & Response portal was unavailable for the UK datacenter. Service has been restored and is now being validated. We appreciate your patience.

4. resolved Apr 30, 2026, 06:09 PM UTC

   Core EDR/MDR experienced issues. The Detection & Response portal was unavailable for the UK datacenter. The issue is now resolved. We appreciate your patience.

Read the full incident report →

Started Apr 30, 2026, 02:30 PM UTC· resolved Apr 30, 2026, 05:55 PM UTC

1. investigating Apr 30, 2026, 02:30 PM UTC

   Core Capture for SAP® Solutions EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3917984

2. investigating Apr 30, 2026, 03:30 PM UTC

   Core Capture for SAP® Solutions EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3917984

3. monitoring Apr 30, 2026, 04:02 PM UTC

   Core Capture for SAP® Solutions EU experienced intermittent issues. Service has been restored and is now being validated. Please resend any documents that encountered errors for extraction by resetting their status back to 02. We appreciate your patience. Tracking Number: IM3917984

4. monitoring Apr 30, 2026, 05:00 PM UTC

   Core Capture for SAP® Solutions EU experienced intermittent issues. Service has been restored and is now being validated. Please resend any documents that encountered errors for extraction by resetting their status back to 02. We appreciate your patience. Tracking Number: IM3917984

5. resolved Apr 30, 2026, 05:55 PM UTC

   Core Capture for SAP® Solutions EU experienced intermittent issues. The issue is now resolved. We appreciate your patience. Tracking Number: IM3917984

Read the full incident report →

Started Apr 30, 2026, 02:13 PM UTC· resolved May 01, 2026, 07:57 AM UTC

1. identified Apr 30, 2026, 02:13 PM UTC

   A few customers are impacted in accessing SAP SuccessFactors Core Content Management in EU. Teams have been assembled and are working towards a resolution. IM3918126

2. identified Apr 30, 2026, 02:19 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Apr 30, 2026, 03:20 PM UTC

   Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3918126

4. identified Apr 30, 2026, 04:25 PM UTC

   Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3918126

5. identified Apr 30, 2026, 05:20 PM UTC

   Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: IM3918126

6. identified May 01, 2026, 01:00 AM UTC

   Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: IM3918126

7. resolved May 01, 2026, 07:57 AM UTC

   Core Content Management for SAP® SuccessFactors EU experienced intermittent issues. The issue is now resolved. We appreciate your patience. Tracking Number: IM3918126

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Started Apr 30, 2026, 11:42 AM UTC· resolved May 07, 2026, 06:28 PM UTC

1. investigating Apr 30, 2026, 11:42 AM UTC

   The Core Archive UAE is currently operational and available. However, OTKM functionality maybe impacted or unavailable at this time. We continue to monitor regional conditions in the Middle East, and other services remain stable at this time. We will provide additional updates if there are any meaningful changes. If you have any questions or need assistance, please feel free to contact your account executive or reach out to support through your usual channel

2. resolved May 07, 2026, 06:28 PM UTC

   The Core Archive UAE is currently operational, available and stable.

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Started Apr 29, 2026, 01:32 PM UTC· resolved Apr 29, 2026, 03:35 PM UTC

1. investigating Apr 29, 2026, 01:32 PM UTC

   Core Secure Access is currently experiencing an issue. Emails from [email protected], including MFA emails, are significantly delayed. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3917402

2. resolved Apr 29, 2026, 03:35 PM UTC

   Core Secure Access experienced an issue with email delays from [email protected]. The issue is now resolved. We appreciate your patience. Tracking Number: IM3917402

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Started Apr 28, 2026, 07:11 PM UTC· resolved Apr 28, 2026, 11:31 PM UTC

1. investigating Apr 28, 2026, 07:11 PM UTC

   Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with sending/accepting messages. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3916953

2. investigating Apr 28, 2026, 07:24 PM UTC

   Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with Google Servers. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3916953

3. investigating Apr 28, 2026, 07:36 PM UTC

   Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3916953

4. identified Apr 28, 2026, 09:51 PM UTC

   Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS. Teams have identified the issue and are working to restore communications. We appreciate your patience. Tracking Number: IM3916953

5. resolved Apr 28, 2026, 11:31 PM UTC

   Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue communicating with several service providers via TLS. The issue is now resolved. We appreciate your patience. Tracking Number: IM3916953

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Started Apr 27, 2026, 06:05 PM UTC· resolved Apr 27, 2026, 10:43 PM UTC

1. investigating Apr 27, 2026, 06:05 PM UTC

   Developer Experience - Thrust API Bundle is experiencing login failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: 61694550

2. monitoring Apr 27, 2026, 06:34 PM UTC

   Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: 61694550

3. monitoring Apr 27, 2026, 08:34 PM UTC

   Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and validation continues. We appreciate your patience. Tracking Number: 61694550

4. monitoring Apr 27, 2026, 09:34 PM UTC

   Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and validation continues. We appreciate your patience. Tracking Number: 61694550

5. resolved Apr 27, 2026, 10:43 PM UTC

   Developer Experience - Thrust API Bundle experienced login failures. The issue is now resolved. We appreciate your patience. Tracking Number: 61694550

Read the full incident report →

Started Apr 25, 2026, 07:24 PM UTC· resolved Apr 25, 2026, 10:49 PM UTC

1. investigating Apr 25, 2026, 07:24 PM UTC

   Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue on some servers delivering messages. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3915342

2. resolved Apr 25, 2026, 10:49 PM UTC

   Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delayed deliveries on some outbound servers. The issue is now resolved. We appreciate your patience. Tracking Number: IM3915342

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Started Apr 24, 2026, 05:46 PM UTC· resolved May 07, 2026, 08:04 PM UTC

1. investigating Apr 24, 2026, 05:46 PM UTC

   Core US Content Storage Service (CSS) functionality is currently experiencing a degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Ticket: IM3914775

2. investigating Apr 27, 2026, 02:46 PM UTC

   The teams are still in the effort of troubleshooting the issue. We appreciate your patience. Ticket: IM3914775

3. identified Apr 29, 2026, 08:06 PM UTC

   The issue has been identified and a fix is being developed. Thank you for your patience.

4. resolved May 07, 2026, 08:04 PM UTC

   Core US Content Storage Service (CSS) functionality is stable after the fix was put in place on May 6, 2026.

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