Carbonite Outage History
Carbonite is up right nowPingoru has recorded 181 incidents for Carbonite: 181 in the last 12 months and 36 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 17 | 432 of 720 (60%) |
| May 2026 | 23 | 605 of 744 (81%) |
| June 2026 | 34 | 460 of 720 (64%) |
| July 2026 | 26 | 469 of 744 (63%) |
| August 2026 | 13 | 273 of 744 (37%) |
| September 2026 | 8 | 239 of 720 (33%) |
| October 2026 | 15 | 349 of 740 (47%) |
Incidents, newest first
Minor June 19, 2026 Zix - Customer Portal returning 500 errors 4d Zix Customer Portal Interface - Customer Portal
Started Jun 19, 2026, 03:25 PM UTC· resolved Jun 23, 2026, 03:40 PM UTC
- investigating Jun 19, 2026, 03:25 PM UTC
We are currently investigating an issue with the Customer Portal returning a "500 error" page when attempting to navigate. We will update once we have more information. Incident: IM3947784
- monitoring Jun 19, 2026, 04:08 PM UTC
We have confirmed the issue on our end appears to be resolved and our engineering team is currently monitoring the logs for any further issues. Incident: IM3947784
- resolved Jun 23, 2026, 03:40 PM UTC
This incident has been resolved.
Minor June 17, 2026 Desktop Messaging BMS experienced a degradation in service 2h 52m Desktop Messaging BMS
Started Jun 17, 2026, 01:17 PM UTC· resolved Jun 17, 2026, 04:10 PM UTC
- investigating Jun 17, 2026, 01:17 PM UTC
Clients are unable to log into the faxadmin portal and experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3946292
- investigating Jun 17, 2026, 02:17 PM UTC
Desktop Messaging BMS is experiencing a degradation in service. Clients are unable to log in to the faxadmin portal and are experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3946292
- investigating Jun 17, 2026, 03:17 PM UTC
Desktop Messaging BMS is experiencing a degradation in service. Clients are unable to log in to the faxadmin portal and are experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3946292
- resolved Jun 17, 2026, 04:10 PM UTC
Desktop Messaging BMS experienced a degradation in service. Clients were unable to log in to the faxadmin portal and are experiencing SOAP API query errors. The issue is now resolved. We appreciate your patience. Tracking Number: IM3946292
Notice June 16, 2026 Core EDR/MDR experienced a data processing issue – Core EDR/MDR
Started Jun 16, 2026, 06:55 PM UTC· resolved Jun 16, 2026, 06:55 PM UTC
- resolved Jun 16, 2026, 06:55 PM UTC
Core EDR/MDR experienced a data processing issue that affected a limited set of agents and subscription records during the routine maintenance on 15 June 2026. As a result, you may notice the following: - Activity from that day may not be fully reflected - Some agents uninstalled that day may still appear as installed - Subscription changes from that day may not be fully reflected - In limited cases, minor billing discrepancies may occur The issue is now resolved, and systems are operating normally. We appreciate your patience. If you notice anything unexpected, please contact your OpenText Support Team.
Minor June 16, 2026 Oregon US7 experienced an issue 1h 20m Oregon US7
Started Jun 16, 2026, 05:44 PM UTC· resolved Jun 16, 2026, 07:05 PM UTC
- investigating Jun 16, 2026, 05:44 PM UTC
Oregon US7 is currently experiencing an issue. Clients are unable to access the UI. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3945745
- investigating Jun 16, 2026, 06:45 PM UTC
Oregon US7 is currently experiencing an issue. Clients are unable to access the UI. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3945745
- resolved Jun 16, 2026, 07:05 PM UTC
Oregon US7 experienced an issue. Clients were unable to access the UI. The issue is now resolved. We appreciate your patience. Tracking Number: IM3945745
- postmortem Jun 18, 2026, 04:25 PM UTC
# **Incident Report** **Tracking number:** IM3945745 PM1011644 **Incident window:** June 16, 2026, from 16:20 GMT to 18:56 GMT **Services affected:** OpenText™ Enterprise Service Management \(ESM\) **RCA target completion date:** July 1, 2026 **Overview** On June 16, 2026, at 17:19 GMT, Incident Management was engaged to investigate an internal availability Issue impacting ESM SMAX US7. **Impact** Users experienced transaction failures within the Oregon US7 farm, affecting the presales environment and resulting in user inaccessibility. **Resolution** The investigation revealed that platform pods were unable to come online due to readiness probe failures. A controlled rollout restart of platform pods was initiated to continue troubleshooting. This action was intended to be non-disruptive, however, errors occurred which prevented successful pod initialization and contributed to the outage duration. Corrective actions were taken to resolve the messaging failures which enabled platform pods to successfully restart. Service was restored at 18:56 GMT, ending the impact.
Critical June 16, 2026 Core Secure Access is currently experiencing an outage 11m Core Secure Access
Started Jun 16, 2026, 02:14 PM UTC· resolved Jun 16, 2026, 02:25 PM UTC
- investigating Jun 16, 2026, 02:14 PM UTC
Core Secure Access is currently experiencing an outage. Clients are unable to access URLs. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3945596
Major June 16, 2026 Core Secure Access Unavailable - IM3945596 46m B2B Connect, Core Collaboration Access, Core Secure Access, ProviderLink and 1 more
Started Jun 16, 2026, 01:46 PM UTC· resolved Jun 16, 2026, 02:33 PM UTC
- investigating Jun 16, 2026, 01:46 PM UTC
OpenText Core Secure Access login is unavailable. Users who are logging in may encounter errors in the login process. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3945596
- investigating Jun 16, 2026, 02:20 PM UTC
OpenText Core Secure Access login is unavailable. Users who are logging in may encounter errors in the login process. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3945596
- monitoring Jun 16, 2026, 02:30 PM UTC
Core Secure Access was unavailable. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3945596
- resolved Jun 16, 2026, 02:33 PM UTC
Core Secure Access was unavailable. The issue is now resolved. We appreciate your patience. Tracking Number: IM3945596
Minor June 15, 2026 ZixProtect Link Protection returning errors 1h 32m Zix Threat Protection - Zix Protect
Started Jun 15, 2026, 02:34 PM UTC· resolved Jun 15, 2026, 04:07 PM UTC
- investigating Jun 15, 2026, 02:34 PM UTC
We are currently investigating an issue with Link Protection in which the legacy wrapped URL's (link.zixcentral.com) are failing to load. We will update once we have further details. Incident #: IM3944768
- resolved Jun 15, 2026, 04:07 PM UTC
This incident has been resolved.
Major June 15, 2026 Zix Encryption Services - Email Message Privacy (EMP) domains tied to US Dallas Site 502 cannot log on service 21h 59m Zix Encryption Services - Email Message Privacy (EMP)
Started Jun 15, 2026, 02:20 PM UTC· resolved Jun 16, 2026, 12:19 PM UTC
- investigating Jun 15, 2026, 02:20 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with portals attached to US Dallas Site 502. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3944733
- monitoring Jun 15, 2026, 03:23 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with portals attached to US Dallas Site 502. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3944733
- resolved Jun 16, 2026, 12:19 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with portals attached to US Dallas Site 502. The issue is now resolved. We appreciate your patience. Tracking Number: IM3944733
Minor June 13, 2026 Zix Encryption Services - Email Message Privacy (EMP) Users Unable to login or access portals tied to Azure (US East) 5h 31m Zix Encryption Services - Email Message Privacy (EMP)
Started Jun 13, 2026, 04:55 PM UTC· resolved Jun 13, 2026, 10:27 PM UTC
- investigating Jun 13, 2026, 04:55 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with portals tied to Azure (US East). Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3943986
- resolved Jun 13, 2026, 10:27 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with portals tied to Azure (US East).. The issue is now resolved. We appreciate your patience. Tracking Number:
Major June 10, 2026 Zix - Hex - Outlook connectivity Issue 23h 58m Zix Hosted Exchange
Started Jun 10, 2026, 09:39 PM UTC· resolved Jun 11, 2026, 09:37 PM UTC
- investigating Jun 10, 2026, 09:39 PM UTC
We want to inform you of a recent service disruption affecting Outlook connectivity to our Exchange environment. Earlier today, during routine maintenance, some users experienced issues connecting to Outlook. Upon identifying the cause, our team promptly rolled back changes, which has resolved the issue. Service has now been fully restored, and Outlook connectivity is functioning normally. Tracking Number: IM3942421
- monitoring Jun 10, 2026, 09:39 PM UTC
We want to inform you of a recent service disruption affecting Outlook connectivity to our Exchange environment. Earlier today, during routine maintenance, some users experienced issues connecting to Outlook. Upon identifying the cause, our team promptly rolled back changes, which has resolved the issue. Service has now been fully restored, and Outlook connectivity is functioning normally. Tracking Number: IM3942421
- resolved Jun 11, 2026, 09:37 PM UTC
Zix Hosted Exchange experienced was unavailable for some users connecting via Outlook. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3942421
Minor June 9, 2026 Content upload degraded in OCP US 6d 15h Core Collaboration for Engineering (xchange.us.opentext.com), Core Compliance, Core Content Management (corecontent.us.opentext.com), Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Started Jun 09, 2026, 08:47 PM UTC· resolved Jun 16, 2026, 12:09 PM UTC
- investigating Jun 09, 2026, 08:47 PM UTC
We are currently experiencing degradation in the OCP US environment impacting content uploads. Teams are engaged in troubleshooting to resolve the issue.
- monitoring Jun 09, 2026, 11:03 PM UTC
A fix has been implemented and we are monitoring the environment
- resolved Jun 16, 2026, 12:09 PM UTC
This incident has been resolved.
Minor June 9, 2026 Zix Encryption Services - Secure Cloud Email Encryption (AEE) delayed processing with DLP 1d 15h Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
Started Jun 09, 2026, 08:17 PM UTC· resolved Jun 11, 2026, 11:52 AM UTC
- investigating Jun 09, 2026, 08:17 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption (AEE) is currently experiencing an issue with the delayed processing of emails sent to the DLP service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM394167
- monitoring Jun 09, 2026, 11:25 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption (AEE) experienced an issue with the delayed processing of emails sent to the DLP service. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM394167
- resolved Jun 11, 2026, 11:52 AM UTC
Zix Encryption Services - Secure Cloud Email Encryption (AEE) experienced an issue with the delayed processing of emails sent to the DLP service. No further reports have been received. The issue is now resolved. We appreciate your patience. Tracking Number: IM394167
Notice June 7, 2026 Multiple Applications in OCP North America and Europe were unavailable –
Started Jun 07, 2026, 06:30 AM UTC· resolved Jun 07, 2026, 06:30 AM UTC
- resolved Jun 07, 2026, 03:40 AM UTC
The following applications in both North America (Li3) and Europe (AM3) were unavailable. Teams were assembled at the time and recoveries were seen after restarting Authentication and Entitlement services. Reference: IM3940155
Minor June 4, 2026 Core EDR/MDR experienced service degradation 5h 13m Core EDR/MDR
Started Jun 04, 2026, 08:00 PM UTC· resolved Jun 05, 2026, 01:13 AM UTC
- investigating Jun 04, 2026, 08:00 PM UTC
Core EDR/MDR is currently experiencing service degradation. Partners in the U.S. data center may experience issues downloading agents. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.
- monitoring Jun 04, 2026, 09:07 PM UTC
Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.
- monitoring Jun 04, 2026, 10:00 PM UTC
Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.
- monitoring Jun 04, 2026, 11:00 PM UTC
Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. If you have any questions or concerns, please reach out to the Support Team.
- resolved Jun 05, 2026, 01:13 AM UTC
Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. The issue is now resolved. We appreciate your patience.
Minor June 3, 2026 Fax Cloud Connect (RightFax) and Fax2Mail experienced intermittent connectivity issues 1h 13m Fax Cloud Connect (RightFax), Fax2Mail
Started Jun 03, 2026, 03:44 PM UTC· resolved Jun 03, 2026, 04:57 PM UTC
- investigating Jun 03, 2026, 03:44 PM UTC
Fax Cloud Connect (RightFax) and Fax2Mail are currently experiencing intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC. Clients are unable to access the portal to send faxes. Teams are currently assembled and working to resolve the issue. Backlogs exist and are currently being processed. We appreciate your patience. Tracking Number: IM3938188
- monitoring Jun 03, 2026, 04:25 PM UTC
Fax Cloud Connect (RightFax) and Fax2Mail experienced intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC and were restored at 15:26 UTC. Clients were unable to access the portal to send faxes. Service has been restored, and backlogs are being processed. We appreciate your patience. Tracking Number: IM3938188
- resolved Jun 03, 2026, 04:57 PM UTC
Fax Cloud Connect (RightFax) and Fax2Mail experienced intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC and were restored at 15:26 UTC. Clients were unable to access the portal to send faxes. Backlogs have been cleared at 16:50 UTC, and the issue is now resolved. We appreciate your patience. Tracking Number: IM3938188
Notice June 3, 2026 Frankfurt EU3 experienced service degradation – Frankfurt EU3
Started Jun 03, 2026, 02:30 PM UTC· resolved Jun 03, 2026, 02:30 PM UTC
- resolved Jun 03, 2026, 02:30 PM UTC
Frankfurt EU3 experienced service degradation. The issue is now resolved. We appreciate your patience. Tracking Number: IM3938234
- postmortem Jun 10, 2026, 02:04 PM UTC
**Tracking number:** IM3938234 PM1011629 **Incident window:** June 3, 2026, from 12:26 GMT to 14:07 GMT **Services affected:** OpenText™ ITOM - Enterprise Service Management # Overview On June 3, 2026, at 14:21 GMT, Incident Management was engaged to investigate service degradation impacting the SMAX Frankfurt EU3 environment. # Impact Customers experienced slowness and unresponsiveness when accessing the SMAX user interface. # Root Cause The investigation revealed that platform pod instability led to degraded performance and unresponsive behavior within the SMAX user interface. High query volume was generated into the database and caused the database to stall. This overloaded the CPU of the originating platform instance. # Resolution The online platform pods were restarted, which resolved the performance issues, and service returned to normal at 14:07 GMT, ending the impact. # Action Plan 1. Removed the previous online platform pods which triggered the offline platform deployment to create new pods to help to further manage the database load. - **Complete** 2. Review alerting to ensure that essential events for which the alert needs to be re-enabled are in place. - **In progress - Target complete June 23, 2026** 3. Investigate this defect further to find a long-term solution. - **In progress - Target complete July 9, 2026**
Minor June 2, 2026 Email Threat Protection Link Protection returning "service unavailable" sproadically 22h 12m Zix Threat Protection - Email Threat Protection
Started Jun 02, 2026, 04:20 PM UTC· resolved Jun 03, 2026, 02:32 PM UTC
- monitoring Jun 02, 2026, 04:20 PM UTC
Our team is actively monitoring our fix and have seen sporadic reports of "Service Unavailable" when accessing wrapped URL's. Our team is monitoring the logs and have placed fixes in place to mitigate the errors quickly. The team is currently working on testing/deployment of a permanent hotfix for this issue as well. We apologize for any inconvenience this may be causing. Incident: IM3936734
- resolved Jun 03, 2026, 02:32 PM UTC
This incident has been resolved.
Minor June 1, 2026 ETP Link Protection wrap URL are not loading correctly 3h 9m Zix Threat Protection - Email Threat Protection
Started Jun 01, 2026, 03:02 PM UTC· resolved Jun 01, 2026, 06:11 PM UTC
- identified Jun 01, 2026, 03:02 PM UTC
We have identified and issue with the ETP Link Protection service and are working to resolve this issue as soon as possible. Incident #:IM3936734
- identified Jun 01, 2026, 04:15 PM UTC
We have identified the issue and are working with our engineering team to resolve the issue. We are seeing sporadic failures of our Link Protection and are continuing to work towards a resolution. Incident #:IM3936734
- monitoring Jun 01, 2026, 05:10 PM UTC
We have deployed a hotfix and are seeing improvements in the Link Protection scanning completing. We are currently monitoring to ensure the issue is fully reesolved. Incident #:IM3936734
- resolved Jun 01, 2026, 06:11 PM UTC
This incident has been resolved.
Minor June 1, 2026 Zix Encryption Services - ZixPortal Showing Message Expired when using link 6h 30m Secure Messaging Portal (ZixPortal)
Started Jun 01, 2026, 01:52 PM UTC· resolved Jun 01, 2026, 08:22 PM UTC
- investigating Jun 01, 2026, 01:52 PM UTC
Zix Encryption Services - ZixPortal is currently experiencing an issue with using the link from the secure message portal invites. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3936680
- monitoring Jun 01, 2026, 04:02 PM UTC
Zix - Cybersecurity - Zix Encryption Services - ZixPortal experienced an issue with users receiving "Message Expired" and "Message Deleted" notifications. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3936680
- resolved Jun 01, 2026, 08:22 PM UTC
Zix Encryption Services - ZixPortal experienced an issue when using the link in secure message portal invites. There have been no new issues reported after the fix. The issue is now resolved. We appreciate your patience. Tracking Number: IM3936680
Critical May 31, 2026 Multiple OCP applications are not available in both EU and NA 8h 9m Core Collaboration for Engineering, Core Compliance, Core Collaboration for Engineering, Core Content Management and 4 more
Started May 31, 2026, 03:26 AM UTC· resolved May 31, 2026, 11:36 AM UTC
- identified May 31, 2026, 03:26 AM UTC
Multiple OCP applications are not available in both EU and NA. Teams are engaged and actively working towards a resolution
- monitoring May 31, 2026, 03:37 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 31, 2026, 11:36 AM UTC
This incident has been resolved.
Minor May 29, 2026 Email Threat Protection Link Protection returning "Service Unavilable" 46m Zix Threat Protection - Email Threat Protection
Started May 29, 2026, 02:22 PM UTC· resolved May 29, 2026, 03:08 PM UTC
- investigating May 29, 2026, 02:22 PM UTC
We are currently investigating an issue in which our Link Protection is retuning a "service unavailable" error when accessing a protected link. Out internal teams are actively triaging the issue and will update as soon as more information is made available. Incident: IM3935335
- resolved May 29, 2026, 03:08 PM UTC
We have resolved the issue and apologize for any inconvenience this may have caused. Incident: IM3935335
Minor May 29, 2026 Core Capture Australia is in a degraded state 4h 4m Core Capture, Core Capture for SAP® Solutions
Started May 29, 2026, 09:46 AM UTC· resolved May 29, 2026, 01:50 PM UTC
- identified May 29, 2026, 09:46 AM UTC
Core Capture Australia is experiencing performance degradation in processing documents. Teams have been assembled and are working towards a resolution
- monitoring May 29, 2026, 12:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 29, 2026, 01:50 PM UTC
This incident has been resolved.
Notice May 28, 2026 Core Messaging Europe was experiencing service degradation 3d 14h Core Messaging Data Sovereignty, Core Messaging - Email, Core Messaging - SMS, Core Messaging - Voice and 1 more
Started May 28, 2026, 02:03 PM UTC· resolved Jun 01, 2026, 04:03 AM UTC
- investigating May 28, 2026, 02:03 PM UTC
The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Tracking Number: IM3934421
- investigating May 28, 2026, 03:02 PM UTC
The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Tracking Number: IM3934421
- investigating May 28, 2026, 04:01 PM UTC
The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 28, 2026, 07:20 PM UTC
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal The impact statement has been updated from service unavailability to service degradation. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 28, 2026, 10:00 PM UTC
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 29, 2026, 02:55 AM UTC
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 29, 2026, 08:09 AM UTC
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 29, 2026, 02:00 PM UTC
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 29, 2026, 08:05 PM UTC
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal The next update for this issue will be after 24 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- monitoring May 30, 2026, 12:28 PM UTC
The following services were experiencing service degradation. Service has been restored and monitoring is in progress. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal The next update for this issue will be on Monday at 1:00 PM GMT, whichever comes first. Tracking Number: IM3934421
- resolved Jun 01, 2026, 04:03 AM UTC
The following services were experiencing service degradation. The issue is now resolved. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Tracking Number: IM3934421
Notice May 28, 2026 Cloud Fax services Europe was experiencing a degradation in service 3d 14h Desktop Messaging BMS, Core Messaging Data Sovereignty, Fax Cloud Connect (RightFax), Core Messaging - Email and 6 more
Started May 28, 2026, 01:06 PM UTC· resolved Jun 01, 2026, 04:01 AM UTC
- investigating May 28, 2026, 01:06 PM UTC
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Tracking Number: IM3933223
- investigating May 28, 2026, 02:01 PM UTC
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging The incident number has been updated to reflect the correct incident number. Tracking Number: IM3934421 OpenText teams have identified that Core Messaging Europe is experiencing service unavailability and will be removed from this update. A separate update will be posted for Core Messaging Europe services to provide a more accurate impact to the customers.
- investigating May 28, 2026, 03:02 PM UTC
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging Tracking Number: IM3934421
- investigating May 28, 2026, 04:01 PM UTC
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 28, 2026, 07:00 PM UTC
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 28, 2026, 10:00 PM UTC
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 29, 2026, 02:00 AM UTC
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 29, 2026, 08:09 AM UTC
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 29, 2026, 02:00 PM UTC
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 29, 2026, 08:05 PM UTC
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging The next update for this issue will be after 24 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- monitoring May 30, 2026, 12:29 PM UTC
The following services was experiencing a degradation in service. Service has been restored and monitoring is in progress. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging The next update for this issue will be on Monday at 1:00 PM GMT, whichever comes first. Tracking Number: IM3934421
- resolved Jun 01, 2026, 04:01 AM UTC
The following services was experiencing a degradation in service. The issue is now resolved. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging Tracking Number: IM3934421
Notice May 27, 2026 Core EDR/MDR experienced an issue – Core EDR/MDR
Started May 27, 2026, 01:34 PM UTC· resolved May 27, 2026, 01:34 PM UTC
- resolved May 27, 2026, 01:34 PM UTC
Core EDR/MDR experienced an issue affecting access to the Detection & Response Portal. Users may have encountered a server error immediately after logging in, preventing access to the portal interface. The issue is now resolved. We appreciate your patience.