CapaSystems CapaOne incident

Inconsistent download failures for CapaPacks and CapaImages

Resolved after 2 days 19 hours, affecting CapaPacks and CapaImages, on September 9, 2025.

monitoring Sep 11, 2025, 11:54 AM UTC

We have identified the root cause of the issue and implemented a fix

Started
Sep 09, 2025, 10:46 AM UTC
Resolved
Sep 12, 2025, 06:07 AM UTC
Duration
2d 19h
Detected by Pingoru
Sep 09, 2025, 10:46 AM UTC

Affected components

CapaPacksCapaImages

Update timeline

  1. investigating Sep 09, 2025, 10:46 AM UTC

    We are investigating an issue, where some users are experiencing inconsistent download failures with CapaPacks and CapaImages

  2. investigating Sep 09, 2025, 06:00 PM UTC

    We are still investigating this issue

  3. investigating Sep 10, 2025, 06:54 AM UTC

    We are continuing to investigate this issue

  4. investigating Sep 10, 2025, 12:27 PM UTC

    We are still investigating this issue

  5. investigating Sep 11, 2025, 05:38 AM UTC

    We are still investigating this issue

  6. monitoring Sep 11, 2025, 11:54 AM UTC

    We have identified the root cause of the issue and implemented a fix

  7. resolved Sep 12, 2025, 06:07 AM UTC

    The issue has been resolved

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