Candid Health Outage History

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Pingoru has recorded 51 incidents for Candid Health: 45 in the last 12 months and 6 in the last 90 days.

Source: status.joincandidhealth.com

51incidents recorded
45last 12 months
6last 90 days
13 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct2%
Pingoru began tracking Candid Health in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026324 of 720 (3%)
May 20264155 of 744 (21%)
June 2026511 of 720 (1%)
July 202658 of 744 (1%)
August 202611 of 744 (0%)
September 202638 of 720 (1%)
October 2026210 of 593 (2%)

Incidents, newest first

Major February 24, 2026 Pre-Encounter service failure 30m App

Started Feb 24, 2026, 08:05 PM UTC· resolved Feb 24, 2026, 08:36 PM UTC

  1. identified Feb 24, 2026, 08:05 PM UTC

    The Pre-Encounter service is experiencing an outage.

  2. monitoring Feb 24, 2026, 08:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 24, 2026, 08:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 3, 2026 Bulk action and claim submission slowness 1h 39m App

Started Feb 03, 2026, 04:26 PM UTC· resolved Feb 03, 2026, 06:06 PM UTC

  1. identified Feb 03, 2026, 04:26 PM UTC

    Bulk actions and claim submissions are currently taking longer than usual. We are actively monitoring and speeding up processing to get all queued actions completed and will keep this thread updated as progress is made.

  2. resolved Feb 03, 2026, 06:06 PM UTC

    This incident has been resolved and all bulk actions and claim submissions should now be caught up.

Read the full incident report →

Notice January 14, 2026 Intermittent failures on claim updates and encounters v4 API 12m Encounters & Coded Encounters APIs, App

Started Jan 14, 2026, 11:21 PM UTC· resolved Jan 14, 2026, 11:34 PM UTC

  1. identified Jan 14, 2026, 11:21 PM UTC

    We are experiencing failures both on the in-app experience of updating claims and updates via our Encounters V4 PATCH API. We have identified the issue and are actively remediating

  2. resolved Jan 14, 2026, 11:34 PM UTC

    We identified and resolved the issue as of 6:24pm EST. Updating claims in the app and via the API should work normally.

Read the full incident report →

Major January 7, 2026 Intermittent rules engine failures 23h 38m Claim Submission

Started Jan 07, 2026, 02:47 PM UTC· resolved Jan 08, 2026, 02:26 PM UTC

  1. identified Jan 07, 2026, 02:47 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jan 07, 2026, 04:33 PM UTC

    A fix has been implemented and claim submissions should be flowing normally. We are remediating all claim submission that failed since approximately 12:00am EST this morning and will ensure they are correctly submitted.

  3. resolved Jan 08, 2026, 02:26 PM UTC

    We have re-submitted affected claims. Claim submission and the rules engine are functioning normally.

Read the full incident report →

Minor December 12, 2025 Remits taking longer than usual to post 3d 6h ERA processing pipeline

Started Dec 12, 2025, 06:20 PM UTC· resolved Dec 16, 2025, 12:32 AM UTC

  1. identified Dec 12, 2025, 06:20 PM UTC

    We have identified an issue causing certain large remits, via auto-posting or manual posting, to take longer than usual to post or have failed posting. We're actively working on a fix to allow these remits to be posted to claims.

  2. resolved Dec 16, 2025, 12:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 2, 2025 Degraded performance on claim actions and submission 1h 2m App, Claim Submission

Started Dec 02, 2025, 04:22 PM UTC· resolved Dec 02, 2025, 05:24 PM UTC

  1. investigating Dec 02, 2025, 04:22 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 02, 2025, 04:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 02, 2025, 05:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 21, 2025 Degraded performance 6h 15m App, Claim Submission

Started Nov 21, 2025, 12:49 PM UTC· resolved Nov 21, 2025, 07:04 PM UTC

  1. investigating Nov 21, 2025, 12:49 PM UTC

    We are investigating issues leading to slower in-app performance and claim action runtime

  2. monitoring Nov 21, 2025, 02:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 21, 2025, 07:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 14, 2025 degraded performance across multiple services 3h 33m App, Exports, ERA processing pipeline, Claim Submission

Started Nov 14, 2025, 05:25 PM UTC· resolved Nov 14, 2025, 08:59 PM UTC

  1. investigating Nov 14, 2025, 05:25 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 14, 2025, 05:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 14, 2025, 05:33 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 14, 2025, 08:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025 Claim Submission taking longer than usual 9h Claim Submission

Started Nov 12, 2025, 06:32 PM UTC· resolved Nov 13, 2025, 03:32 AM UTC

  1. identified Nov 12, 2025, 06:32 PM UTC

    We've identified an issue causing claim submission to take longer than normal. We are implementing a fix for this behavior.

  2. resolved Nov 13, 2025, 03:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 6, 2025 degraded service for enrollments app 11h 55m App

Started Nov 06, 2025, 06:49 PM UTC· resolved Nov 07, 2025, 06:44 AM UTC

  1. identified Nov 06, 2025, 06:49 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Nov 07, 2025, 06:44 AM UTC

    The enrollments app has been operational since early today after implementing a fix

Read the full incident report →

Notice November 6, 2025 Claim action and submission degraded performance 3h 49m App, Claim Submission

Started Nov 06, 2025, 02:18 PM UTC· resolved Nov 06, 2025, 06:07 PM UTC

  1. investigating Nov 06, 2025, 02:18 PM UTC

    We are actively investigating suboptimal performance for claim processing and submission

  2. resolved Nov 06, 2025, 06:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025 In Application Eligibility Down 22h 25m App

Started Oct 29, 2025, 04:27 PM UTC· resolved Oct 30, 2025, 02:53 PM UTC

  1. investigating Oct 29, 2025, 04:27 PM UTC

    In app eligibility checks are currently not loading we are investigating the issue.

  2. monitoring Oct 29, 2025, 06:38 PM UTC

    We've identified the issue with in app eligibility was due to certain payers being down due to the Azure outage. We are monitoring and will update when we've heard the issue has been fully resolved.

  3. resolved Oct 30, 2025, 02:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025 Longer claim submission wait times 6h 33m Claim Submission

Started Oct 29, 2025, 11:58 AM UTC· resolved Oct 29, 2025, 06:31 PM UTC

  1. investigating Oct 29, 2025, 11:58 AM UTC

    We are experiencing an unusually high volume of claim submissions which may cause new submissions to take longer than normal. We are adding system resources to work through the backlog and bring down submission times.

  2. monitoring Oct 29, 2025, 03:38 PM UTC

    Our system throughput has improved and will update here when all systems are caught up.

  3. resolved Oct 29, 2025, 06:31 PM UTC

    All delays in claim submission have been resolved. Claim submission should be operating normally.

Read the full incident report →

Minor October 28, 2025 Intermittent API Performance Degradation 50m Encounters & Coded Encounters APIs, Change Healthcare Eligibility API, App, Availity Eligibility API

Started Oct 28, 2025, 02:15 PM UTC· resolved Oct 28, 2025, 03:06 PM UTC

  1. investigating Oct 28, 2025, 02:15 PM UTC

    We are aware of an issue that is causing some API calls to take longer than normal to perform. We are actively investigating the issue.

  2. resolved Oct 28, 2025, 03:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 21, 2025 Degraded Application Performance 3h 34m App

Started Oct 21, 2025, 01:35 PM UTC· resolved Oct 21, 2025, 05:09 PM UTC

  1. investigating Oct 21, 2025, 01:35 PM UTC

    We are experiencing outages on several parts of the platform and are actively investigating

  2. monitoring Oct 21, 2025, 01:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 21, 2025, 05:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025 AWS Availity Claim Submission Delay 4h 56m Claim Submission

Started Oct 20, 2025, 09:24 PM UTC· resolved Oct 21, 2025, 02:20 AM UTC

  1. monitoring Oct 20, 2025, 09:24 PM UTC

    Availity is experiencing claim processing delays on October 20th since 3am due to the AWS outage. We are monitoring Availity submission status and will update when normal claim processing resumes.

  2. resolved Oct 21, 2025, 02:20 AM UTC

    Claim submissions have started receiving payer acknowledgements and Availity has acknowledged the backlog of claims submitted on 10/20.

Read the full incident report →

Notice October 16, 2025 Delays with Processing Some ERA Documents 1h ERA processing pipeline

Started Oct 16, 2025, 04:31 PM UTC· resolved Oct 16, 2025, 05:31 PM UTC

  1. investigating Oct 16, 2025, 04:31 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 16, 2025, 05:29 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 16, 2025, 05:30 PM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 16, 2025, 05:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 14, 2025 API Service Degradation 1h 12m Encounters & Coded Encounters APIs, Change Healthcare Eligibility API, App, Availity Eligibility API

Started Oct 14, 2025, 08:03 PM UTC· resolved Oct 14, 2025, 09:16 PM UTC

  1. identified Oct 14, 2025, 08:03 PM UTC

    We have identified an issue with our API that is causing some requests to fail. We are working on a fix.

  2. monitoring Oct 14, 2025, 08:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 14, 2025, 09:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 10, 2025 General App/API Slowness 54m Encounters & Coded Encounters APIs, Change Healthcare Eligibility API, App, Availity Eligibility API

Started Oct 10, 2025, 03:57 PM UTC· resolved Oct 10, 2025, 04:51 PM UTC

  1. investigating Oct 10, 2025, 03:57 PM UTC

    We are tracking degraded performance of some API endpoints which is also affecting app performance & responsiveness. We are actively investigating this issue.

  2. identified Oct 10, 2025, 04:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 10, 2025, 04:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 10, 2025, 04:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 18, 2025 bulk action and claim submission slowness 3h 15m App, Claim Submission

Started Sep 18, 2025, 01:44 PM UTC· resolved Sep 18, 2025, 04:59 PM UTC

  1. investigating Sep 18, 2025, 01:44 PM UTC

    We are currently investigating an issue with bulk claim actions and claim submission slowness.

  2. monitoring Sep 18, 2025, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results. Expect queued bulk claim actions to begin running shortly.

  3. resolved Sep 18, 2025, 04:59 PM UTC

    This incident has been resolved.

Read the full incident report →