Candid Health incident

bulk action and claim submission slowness

Resolved after 3 hours 15 minutes, affecting App and Claim Submission, on September 18, 2025.

monitoring Sep 18, 2025, 03:26 PM UTC

A fix has been implemented and we are monitoring the results. Expect queued bulk claim actions to begin running shortly.

Started
Sep 18, 2025, 01:44 PM UTC
Resolved
Sep 18, 2025, 04:59 PM UTC
Duration
3h 15m
Detected by Pingoru
Sep 18, 2025, 01:44 PM UTC

Affected components

AppClaim Submission

Update timeline

  1. investigating Sep 18, 2025, 01:44 PM UTC

    We are currently investigating an issue with bulk claim actions and claim submission slowness.

  2. monitoring Sep 18, 2025, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results. Expect queued bulk claim actions to begin running shortly.

  3. resolved Sep 18, 2025, 04:59 PM UTC

    This incident has been resolved.

Your product runs on more than Candid Health

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →