Candid Health incident

In-App Reports Unavailable

Resolved after 1 hour 12 minutes, affecting Reports, on August 12, 2026.

resolved Aug 12, 2026, 09:00 PM UTC

Third-party vendor has resolved the issue and in-app reporting is now functional again.

Started
Aug 12, 2026, 07:47 PM UTC
Resolved
Aug 12, 2026, 09:00 PM UTC
Duration
1h 12m
Detected by Pingoru
Aug 12, 2026, 07:47 PM UTC

Affected components

Reports

Update timeline

  1. identified Aug 12, 2026, 07:47 PM UTC

    The root cause has been isolated to an issue with an external vendor. We are in touch with their support team and are awaiting a fix on their end. Next update will be in at 1:30 PM PST.

  2. identified Aug 12, 2026, 08:44 PM UTC

    Our vendor is still working to resolve the issue.

  3. resolved Aug 12, 2026, 09:00 PM UTC

    Third-party vendor has resolved the issue and in-app reporting is now functional again.

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