Candid Health incident

ERA Pipeline Delay

Resolved after 5 hours 30 minutes, affecting ERA processing pipeline, on June 25, 2026.

resolved Jun 25, 2026, 11:44 PM UTC

The remit backlog has been processed and all remits are now posting within typical SLAs

Started
Jun 25, 2026, 06:14 PM UTC
Resolved
Jun 25, 2026, 11:44 PM UTC
Duration
5h 30m
Detected by Pingoru
Jun 25, 2026, 06:14 PM UTC

Affected components

ERA processing pipeline

Update timeline

  1. identified Jun 25, 2026, 06:14 PM UTC

    We aware of an issue impacting processing of remits and the subsequent automatic posting of adjudication details to claims. We have identified the root cause and are actively working on a solution. We will share further updates as we have them.

  2. identified Jun 25, 2026, 08:38 PM UTC

    We've determined that the delays resulted from processing pipelines hitting a significant backlog. We've scaled up our processing throughput and expect the backlog to be resolved by 8pm ET.

  3. resolved Jun 25, 2026, 11:44 PM UTC

    The remit backlog has been processed and all remits are now posting within typical SLAs

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