Camunda incident

IDP process instance never completes

Resolved after 2 hours 11 minutes, affecting Modeler and Operate, on May 21, 2025.

resolved May 21, 2025, 04:38 PM UTC

The issue has been resolved. We deployed a hotfix that addressed the problem. We apologize for any inconvenience caused and thank you for your patience.

Started
May 21, 2025, 02:26 PM UTC
Resolved
May 21, 2025, 04:38 PM UTC
Duration
2h 11m
Detected by Pingoru
May 21, 2025, 02:26 PM UTC

Affected components

ModelerOperate

Update timeline

  1. identified May 21, 2025, 02:26 PM UTC

    We are currently investigating reports of instances of IDP process extractions initiated on web-modeler that never complete. Our team is working to identify the cause and implement a solution. Affected Versions: Camunda 8.7.2 SaaS Affected Regions: Belgium, Europe (europe-west1), London, Europe (europe-west2) Franfkurt, Europe (eu-central-1) South Carolina, North America (us-east1) Iowa, North America (us-central1) Toronto, North America (northamerica-northeast2) Virgnia, North America (us-east-1) Singapore, Asia (asia-southeast1) Sydney, Australia (australia-southeast1)

  2. resolved May 21, 2025, 04:38 PM UTC

    The issue has been resolved. We deployed a hotfix that addressed the problem. We apologize for any inconvenience caused and thank you for your patience.

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