CallHub incident
CallHub services are currently disrupted due to technical issues
Resolved after 13 hours 55 minutes, affecting Main Dashboard and SMS Messages and 1 more, on February 23, 2024.
We are considering this incident resolved. Root Cause: A sudden surge in database load and high data transfer overwhelmed the system. We've undertaken the necessary steps to address these situations.
Affected components
Update timeline
- investigating Feb 23, 2024, 02:02 AM UTC
We regret to inform you that the CallHub services like calling & texting have been impacted at the moment since 04:50 PM PST. Our technical team is conducting a thorough investigation to identify the root cause of the interruption. We will provide regular updates on the progress. We apologize for any inconvenience this may cause and appreciate your understanding.
- identified Feb 23, 2024, 02:41 AM UTC
The problem has been pinpointed, and a solution is en route. Thank you for your patience as we work swiftly to implement the fix. Stay tuned for further updates. We appreciate your understanding.
- monitoring Feb 23, 2024, 03:24 AM UTC
The system is now operating, with full restoration expected imminently. Please anticipate slightly longer wait times momentarily, but these will soon decrease. Thank you for your continued patience as we work towards complete normalization.
- monitoring Feb 23, 2024, 03:47 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 23, 2024, 03:57 PM UTC
We are considering this incident resolved. Root Cause: A sudden surge in database load and high data transfer overwhelmed the system. We've undertaken the necessary steps to address these situations.
Your product runs on more than CallHub
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services