ByWater Solutions incident

Aspen searching issue

Resolved after 4 hours 46 minutes, affecting Hosted Services - Google, on October 28, 2026.

resolved Oct 28, 2026, 08:32 PM UTC

A patch has been deployed to fix the bug observed in the latest Aspen Discovery update, and partners who were seeing searching issues should now see results return as expected. If you are still seeing issues searching, please open a ticket with our support staff and we will be happy to assist!

Started
Oct 28, 2026, 03:46 PM UTC
Resolved
Oct 28, 2026, 08:32 PM UTC
Duration
4h 46m
Detected by Pingoru
Oct 28, 2026, 03:46 PM UTC

Affected components

Hosted Services - Google

Update timeline

  1. identified Oct 28, 2026, 03:46 PM UTC

    Our systems and development teams have identified a bug within the latest version of Aspen Discovery. Not all partners are impacted, but some partners may notice issues searching. We are currently working on a fix, and will have an update in one hour.

  2. identified Oct 28, 2026, 06:54 PM UTC

    Our team continues to work to fix the bug identified in Aspen Discovery. We will continue with updates as they become available.

  3. resolved Oct 28, 2026, 08:32 PM UTC

    A patch has been deployed to fix the bug observed in the latest Aspen Discovery update, and partners who were seeing searching issues should now see results return as expected. If you are still seeing issues searching, please open a ticket with our support staff and we will be happy to assist!

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