Resolved after 5 hours 16 minutes, on July 31, 2025.
This issue has been resolved. Your SessionRestrictionByIP system preference may be set back to Yes, if you or ByWater set it to No. Please send us a ticket if you continue to experience issues after setting the system preference to Yes.
Update timeline
- investigating Jul 31, 2025, 02:30 PM UTC
Last night we added additional servers to our infrastructure as part of our continual improvement efforts to enhance reliability and speed. These new servers needed some additional IPs to accept traffic correctly within the environment. We’re working on adding these IPs. If you are experiencing repeated logouts in Koha, please set the SessionRestrictionByIP system preference to "No."
- resolved Jul 31, 2025, 07:46 PM UTC
This issue has been resolved. Your SessionRestrictionByIP system preference may be set back to Yes, if you or ByWater set it to No. Please send us a ticket if you continue to experience issues after setting the system preference to Yes.
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