Resolved after 1 day, affecting Uploads, on August 18, 2026.
We’ve deployed a fix for the issue. Services should be working as expected, but we are monitoring the results to ensure full recovery.
Affected components
Update timeline
- investigating Aug 18, 2026, 10:44 AM UTC
We're currently investigating issues affecting our Asset Converters. Users may experience Assets not converting during upload. Our team is working on a fix and will share updates as soon as possible.
- identified Aug 19, 2026, 07:39 AM UTC
We’ve identified the cause of the issue. Our team is implementing a fix and will provide an update once the solution is deployed. This issue only affects the Office Converters (Word, Excel, and PowerPoint files). All other uploads are working as expected.
- monitoring Aug 19, 2026, 08:47 AM UTC
We’ve deployed a fix for the issue. Services should be working as expected, but we are monitoring the results to ensure full recovery.
- resolved Aug 19, 2026, 11:41 AM UTC
The issue has been resolved. All services are working as expected.
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