Resolved after 2 hours 35 minutes, on September 16, 2026.
We are experiencing an unexpected outage with our 3rd party case tracking system, which is temporarily impacting our ability to service customer cases, live chats, and phone calls as normal. Our technical teams are actively investigating the issue with the vendor and working to restore full functionality as quickly as possible.
Update timeline
- identified Sep 16, 2026, 12:12 PM UTC
We are experiencing an unexpected outage with our 3rd party case tracking system, which is temporarily impacting our ability to service customer cases, live chats, and phone calls as normal. Our technical teams are actively investigating the issue with the vendor and working to restore full functionality as quickly as possible.
- resolved Sep 16, 2026, 02:48 PM UTC
This incident has been resolved.
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