Buildkite incident

Delivery issues with email notifications

Resolved after 1 hour 19 minutes, affecting Email Notifications, on September 1, 2026.

resolved Sep 01, 2026, 04:52 PM UTC

Our outbound email queue has finished processing all previously failed deliveries. Email notifications are processing successfully.

Started
Sep 01, 2026, 03:32 PM UTC
Resolved
Sep 01, 2026, 04:52 PM UTC
Duration
1h 19m
Detected by Pingoru
Sep 01, 2026, 03:32 PM UTC

Affected components

Email Notifications

Update timeline

  1. identified Sep 01, 2026, 03:32 PM UTC

    We are experiencing delivery issues with email notifications due to an issue with an upstream provider.

  2. identified Sep 01, 2026, 04:19 PM UTC

    Our on-call engineers are working on failing over to an alternative upstream email provider to restore outbound email notifications. No other Buildkite services have been impacted by this disruption.

  3. monitoring Sep 01, 2026, 04:38 PM UTC

    We are seeing successful email deliveries and are monitoring processing of our outbound email queue.

  4. resolved Sep 01, 2026, 04:52 PM UTC

    Our outbound email queue has finished processing all previously failed deliveries. Email notifications are processing successfully.

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