Resolved after 7 hours, affecting Settings, on July 14, 2026.
The Help Center issues have been resolved by the third-party app and is fully operational again. Thank you for your patience!
Affected components
Update timeline
- investigating Jul 14, 2026, 12:17 PM UTC
The Buffer Help Center (support.buffer.com) is currently experiencing issues and leading to a 404 page. We are investigating the cause and will provide updates here.
- identified Jul 14, 2026, 12:30 PM UTC
The third-party tool (HelpScout) that we use for our Help Center is experiencing issues with their Docs Site. We are seeing some pages begin to recover, and are keeping a close eye on their Status Page here: https://status.helpscout.com/.
- monitoring Jul 14, 2026, 12:54 PM UTC
The Help Center is loading as usual now. The third-party tool that we use for hosting it has updated their status page: https://status.helpscout.com/, and we’re continuing to watch for any remaining intermittent 404s while Help Scout validate their fix.
- identified Jul 14, 2026, 03:01 PM UTC
The third-party tool that hosts our Help Center site is continuing to experience intermittent issues loading. We will continue to monitor their Status Page: https://status.helpscout.com/ and provide updates here.
- monitoring Jul 14, 2026, 04:46 PM UTC
The Help Center is loading again. The third-party tool that we use for hosting it has updated their status page: https://status.helpscout.com/. We will continue monitoring and share updates here, too.
- resolved Jul 14, 2026, 07:18 PM UTC
The Help Center issues have been resolved by the third-party app and is fully operational again. Thank you for your patience!
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