Resolved after 21 hours 58 minutes, affecting Application and API and 1 more, on September 25, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 25, 2024, 06:32 PM UTC
Our upstream service provider (AWS) is having an issue that affects our servers and service for all our bucket 1.0, bucket 2.0 and bucket 3.0 customers. We are working with AWS to solve this problem.
- identified Sep 26, 2024, 01:11 PM UTC
The issue has been identified, and we are currently implementing a fix. Bucket 2.0 and bucket 3.0 are now operational, and data collection is underway. We are working diligently to resolve the issue with bucket 1.0 as quickly as possible.
- monitoring Sep 26, 2024, 01:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 26, 2024, 04:31 PM UTC
This incident has been resolved.
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