Resolved after 1 hour 7 minutes, affecting iDEAL, on November 5, 2025.
The issue has been fully resolved. Contact with iDEAL has confirmed that the issue was caused externally, affecting multiple banks/acquirers. We've been informed that the cause of the issue was reverted and measures have been taken to prevent recurrence.
Affected components
Update timeline
- investigating Nov 05, 2025, 05:29 PM UTC
Our service monitoring has detected an outage. We're investigating the issue.
- monitoring Nov 05, 2025, 05:55 PM UTC
The issue has been resolved externally. We will continue to monitor the situation. iDEAL payments between 18:15 and 18:35 were affected by the outage. PS: Payments via other iDEAL-acquirers via our platform may still be affected.
- resolved Nov 05, 2025, 06:36 PM UTC
The issue has been fully resolved. Contact with iDEAL has confirmed that the issue was caused externally, affecting multiple banks/acquirers. We've been informed that the cause of the issue was reverted and measures have been taken to prevent recurrence.
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