Resolved after 18 hours 12 minutes, affecting Plaza, on October 2, 2025.
The issue has been found and resolved. However, we are unable to resend the PDF's for the affected Buckaroo invoices. The merchants impacted by this issue have been notified by email with instructions on how to download the PDF's.
Affected components
Update timeline
- investigating Oct 02, 2025, 02:15 PM UTC
We have detected issues with Buckaroo's invoices sent to our merchants. The invoice PDF may be missing in the attachments. We are investigating this issue.
- resolved Oct 03, 2025, 08:27 AM UTC
The issue has been found and resolved. However, we are unable to resend the PDF's for the affected Buckaroo invoices. The merchants impacted by this issue have been notified by email with instructions on how to download the PDF's.
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