broadpeak.io incident

Services with ads may be degraded due to delayed ad transcoding.

Resolved after 9 days 17 hours, affecting Virtual Channel application and Dynamic Ad Insertion application, on August 25, 2025.

identified Aug 27, 2025, 08:44 AM UTC

The issue has been identified and a fix is being implemented. Transcodings may be delayed for up to 15 minutes during high-load periods in Americas and Europe regions.

Started: Aug 25, 2025, 02:23 PM UTC
Resolved: Sep 04, 2025, 07:55 AM UTC
Duration: 9d 17h
Detected by Pingoru: Aug 25, 2025, 02:23 PM UTC

Affected components

Virtual Channel applicationDynamic Ad Insertion application

Update timeline

investigating Aug 25, 2025, 02:23 PM UTC

We are currently investigating this issue.
identified Aug 27, 2025, 08:44 AM UTC

The issue has been identified and a fix is being implemented. Transcodings may be delayed for up to 15 minutes during high-load periods in Americas and Europe regions.
resolved Sep 04, 2025, 07:55 AM UTC

This incident has been resolved.

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