Resolved after 12 hours 23 minutes, affecting Video, on November 4, 2025.
The issue has been identified and a fix is being implemented.
Affected components
Video
Update timeline
- investigating Nov 04, 2025, 01:49 PM UTC
We are currently working on resolving issues with obtaining video from the Eagle Eye Networks API Service. Users will experience issues viewing live and recorded video within Brivo Access.
- identified Nov 04, 2025, 02:41 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 05, 2025, 02:12 AM UTC
This incident has been resolved.
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