Resolved after 2 hours 56 minutes, affecting Brivo Mobile Key and Brivo Access Europe Region, on February 18, 2026.
We have taken steps to resolve this issue and we are continuing to monitor the results.
Affected components
Brivo Mobile KeyBrivo Access Europe Region
Update timeline
- identified Feb 18, 2026, 12:20 PM UTC
We are currently addressing an issue preventing new users from redeeming their Brivo Mobile Pass in the EU region. Other Brivo Mobile Pass functionality, including unlocking doors in the EU region or redeeming new Passes in the US region, is unaffected at this time.
- monitoring Feb 18, 2026, 01:46 PM UTC
We have taken steps to resolve this issue and we are continuing to monitor the results.
- resolved Feb 18, 2026, 02:26 PM UTC
This incident has been resolved.
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