Brivo incident
Identified Issue with Brivo Access, Brivo API, and Partner Portal
Resolved after 7 hours 37 minutes, affecting Brivo Access Mobile and Brivo Access United States Region and 1 more, on March 19, 2025.
A fix has been implemented by the service provider and we are monitoring the results.
Affected components
Update timeline
- investigating Mar 19, 2025, 02:51 PM UTC
We are currently working on resolving an issue affecting Brivo Access and API. Users may experience degraded performance using Event Tracker, Dashboard, Reporting, and API.
- identified Mar 19, 2025, 03:50 PM UTC
This issue has been identified as an outage at one of our service providers. Brivo operations is monitoring the situation and coordinating with our partner to restore service as soon as possible.
- identified Mar 19, 2025, 04:07 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 19, 2025, 04:08 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 19, 2025, 05:41 PM UTC
Brivo Access, Brivo API, and Partner Portal are currently affected by an outage at one of our service providers. Brivo operations is monitoring the situation and coordinating with our partner to restore service as soon as possible.
- monitoring Mar 19, 2025, 07:17 PM UTC
A fix has been implemented by the service provider and we are monitoring the results.
- resolved Mar 19, 2025, 10:29 PM UTC
This incident has been resolved.
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