Brivo incident

Unable to add Wallet Passes on iOS devices in EU.

Resolved after 4 hours 53 minutes, affecting Brivo Mobile Key, on September 23, 2025.

identified Sep 23, 2025, 02:14 PM UTC

The issue has been identified and a fix is being implemented.

Affected components

Brivo Mobile Key

investigating Sep 23, 2025, 01:20 PM UTC

We are currently investigating an issue with EU users adding Wallet Passes on iOS. Existing Wallet Passes and all other Brivo Mobile Passes are working as expected on iOS. Brivo Mobile Passes and Google Wallet passes are working as expected on Android. All functionality in the US is working as expected.
identified Sep 23, 2025, 02:14 PM UTC

The issue has been identified and a fix is being implemented.
resolved Sep 23, 2025, 06:13 PM UTC

This incident has been resolved.

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