Resolved after 12 hours 11 minutes, affecting API and Assessment Authoring and 1 more, on December 10, 2025.
During the investigation, the system operations team discovered that Assessment Builder was unable to establish a connection to the database systems. As a result, assessment authoring and delivery were impacted for approximately 1 hour and 15 minutes. No impact was observed on the Administration, Customer Management, or Talent applications. This issue appears to have been within the internal systems and the issue has been resolved.
Affected components
Update timeline
- investigating Dec 10, 2025, 01:51 PM UTC
We are currently investigating the inability to access some Assessment Builder endpoint URL's, including the Brillium API.
- monitoring Dec 10, 2025, 02:03 PM UTC
We have identified a possible issue and all Assessment Builder services are restored. We are monitoring the systems.
- resolved Dec 11, 2025, 02:02 AM UTC
Monitoring and analysis has completed.
- postmortem Dec 11, 2025, 02:02 AM UTC
During the investigation, the system operations team discovered that Assessment Builder was unable to establish a connection to the database systems. As a result, assessment authoring and delivery were impacted for approximately 1 hour and 15 minutes. No impact was observed on the Administration, Customer Management, or Talent applications. This issue appears to have been within the internal systems and the issue has been resolved.
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