Database performance degradation for small number of customers

Update timeline

1. identified Nov 06, 2024, 11:45 AM UTC

   We have identified a database service degradation that affects a very small number of customers (less than 10). The cause was immediately identified and is currently being addressed. We expect this situation to be resolved in less than 60 minutes.

2. identified Nov 06, 2024, 12:54 PM UTC

   We are continuing to address the issue for these customers. We expect that the resolution may take an additional 30 minutes. We will probvide an additional update in 15 minutes.

3. identified Nov 06, 2024, 01:39 PM UTC

   Approxiamately 4 customers continue to be affected and experience service degredation. The resolution process is continuing and we expect a complete resolution in the next hour. We apologize for the delay adn will provide another udpate shortly.

4. identified Nov 06, 2024, 03:40 PM UTC

   We are continuing to make progress wiht the remaining customers as previously noted.

5. identified Nov 06, 2024, 03:40 PM UTC

   We are continuing to work on a fix for this issue.

6. identified Nov 06, 2024, 04:30 PM UTC

   We are addressing this issue on 2 customers. All others remain unaffected. We expect to be completed shortly.

7. identified Nov 06, 2024, 07:33 PM UTC

   We are continuing to restore the remaining (2) customers affected. We will provide an update when the process is complete.

8. monitoring Nov 07, 2024, 01:50 AM UTC

   All issues have been resolved and tested.

9. resolved Nov 07, 2024, 01:50 AM UTC

   This incident has been resolved.