Resolved after 2 hours 47 minutes, affecting Web App, on July 20, 2026.
The issue affecting the brightwheel platform has been resolved. Our engineers will continue to monitor the platform. Any school with an outstanding payment balance will be paid out in the next business day.
Affected components
Update timeline
- identified Jul 20, 2026, 09:29 PM UTC
Brightwheel engineers have identified the cause of some delayed payouts. Our team is working diligently to resolve it as quickly as possible. We will provide more information as it becomes available.
- resolved Jul 21, 2026, 12:16 AM UTC
The issue affecting the brightwheel platform has been resolved. Our engineers will continue to monitor the platform. Any school with an outstanding payment balance will be paid out in the next business day.
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