BrightSign incident

BSN.cloud New User Registration is unavailable

Resolved after 1 hour 9 minutes, affecting BSN.Cloud Authentication Server, on May 26, 2026.

resolved May 26, 2026, 07:59 AM UTC

We've identified and fixed the cause of new user registration failures on BSN.cloud. The issue was due to a problem with an authentication server component related to the user registration flow.

Started
May 26, 2026, 06:50 AM UTC
Resolved
May 26, 2026, 07:59 AM UTC
Duration
1h 9m
Detected by Pingoru
May 26, 2026, 06:50 AM UTC

Affected components

BSN.Cloud Authentication Server

Update timeline

  1. investigating May 26, 2026, 06:50 AM UTC

    BSN.cloud new user registration is currently unavailable. We are currently investigating the problem.

  2. identified May 26, 2026, 07:48 AM UTC

    We have identified the new user registration issue and we are now rolling out a fix to address the problem.

  3. resolved May 26, 2026, 07:59 AM UTC

    We've identified and fixed the cause of new user registration failures on BSN.cloud. The issue was due to a problem with an authentication server component related to the user registration flow.

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