Brightly Software incident

TheWorxHub Support Chat Feature

Resolved after 1 hour 40 minutes, affecting TheWorxHub - Senior Living USA and TheWorxHub - USA - Healthcare and 1 more, on August 20, 2026.

investigating Aug 20, 2026, 12:12 PM UTC

In Product chat functionality is not available in TheWorxHub currently. We are working to restore service, in the meantime please contact our Support team via phone at 877-363-9679 or via email at [email protected]. We apologize for any inconveniences this may cause for you.

Started
Aug 20, 2026, 12:12 PM UTC
Resolved
Aug 20, 2026, 01:52 PM UTC
Duration
1h 40m
Detected by Pingoru
Aug 20, 2026, 12:12 PM UTC

Affected components

TheWorxHub - Senior Living USATheWorxHub - USA - HealthcareTheWorxHub - USA - ApiTheWorxHub - Senior Living Canada

Update timeline

  1. investigating Aug 20, 2026, 12:12 PM UTC

    In Product chat functionality is not available in TheWorxHub currently. We are working to restore service, in the meantime please contact our Support team via phone at 877-363-9679 or via email at [email protected]. We apologize for any inconveniences this may cause for you.

  2. resolved Aug 20, 2026, 01:52 PM UTC

    This incident has been resolved.

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