Resolved after 22 hours 17 minutes, affecting Asset Essentials US, on November 20, 2025.
We are actively investigating an issue in Asset Essentials that is preventing some users from creating requests. This appears to impact a specific workflow within the application and is not widespread. Our teams are working diligently to identify the root cause and implement a fix. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
Affected components
Update timeline
- investigating Nov 20, 2025, 04:15 PM UTC
We are actively investigating an issue in Asset Essentials that is preventing some users from creating requests. This appears to impact a specific workflow within the application and is not widespread. Our teams are working diligently to identify the root cause and implement a fix. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- resolved Nov 21, 2025, 02:32 PM UTC
This incident has been resolved.
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