Resolved after 124 days 10 hours, on December 30, 2025.
December 30, 2025 6:31AM EST Investigating - Brightcove Analytics is currently experiencing an issue that might impact the retrieval of the Player Name when using specific reports on the Studio UI or Analytics API queries involving the player dimension. Data collection is unaffected. Brightcove Engineering is investigating the issue with the highest priority. December 30, 2025 3:30PM EST Resolved - The issue impacting Brightcove Analytics (Reporting through UI & API) has been fully resolved.
Update timeline
- monitoring Dec 30, 2025, 08:30 PM UTC
December 30, 2025 6:31AM EST Investigating - Brightcove Analytics is currently experiencing an issue that might impact the retrieval of the Player Name when using specific reports on the Studio UI or Analytics API queries involving the player dimension. Data collection is unaffected. Brightcove Engineering is investigating the issue with the highest priority. December 30, 2025 3:30PM EST Resolved - The issue impacting Brightcove Analytics (Reporting through UI & API) has been fully resolved.
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