Resolved after 1 hour 46 minutes, affecting BridalLive Pay, on December 29, 2024.
Processor transaction success rates have returned to normal, but we will continue to monitor the situation.
Affected components
Update timeline
- identified Dec 29, 2024, 04:18 PM UTC
Our Processor has reported an incident that is affecting all transactions. They are reporting that some transactions are unsuccessful. Technical resources are working to identify and resolve the issue. Updates will be provided as more information becomes available. FullsteamPay - Processing / Card Present Processing FullsteamPay - Processing / Card Not Present Processing FullsteamPay - Processing / Hosted Payments Processing
- monitoring Dec 29, 2024, 05:14 PM UTC
Incident Summary Services impacting card present and not present processing are improving, and we are now seeing success rates return to normal.
- monitoring Dec 29, 2024, 05:14 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 29, 2024, 06:05 PM UTC
Processor transaction success rates have returned to normal, but we will continue to monitor the situation.
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