Breeze Church Management incident
Issues with Automated Volunteer Reminders
Resolved after 3 hours 37 minutes, affecting Site and Database, on April 17, 2025.
Our teams have confirmed that this is resolved and reminders scheduled to send are being queued now. If for some reason you see that your reminders have not sent as expected in the next 8 hours, it is safe to manually send. Thank you for allowing us to serve you, and we're sorry for the troubles caused.
Affected components
Update timeline
- investigating Apr 17, 2025, 11:30 PM UTC
Our various teams are currently investigating reports of volunteer reminders not being sent at the end of this week. We will be sharing additional updates here.
- investigating Apr 18, 2025, 12:41 AM UTC
While our teams are continuing to investigate this, we are also reviewing the options to resend volunteer reminders that should have sent yesterday or today.
- identified Apr 18, 2025, 02:16 AM UTC
We've identified the cause of the issue and are working on the resolution.
- monitoring Apr 18, 2025, 02:49 AM UTC
Our teams have released a fix and we're seeing that volunteer reminders are sending through as expected now.
- resolved Apr 18, 2025, 03:07 AM UTC
Our teams have confirmed that this is resolved and reminders scheduled to send are being queued now. If for some reason you see that your reminders have not sent as expected in the next 8 hours, it is safe to manually send. Thank you for allowing us to serve you, and we're sorry for the troubles caused.
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