Resolved after 7 days 5 hours, affecting Product Purchasing, on March 17, 2026.
We are currently experiencing an issue on the Manage Client page where users may be unable to access their clients. Affected users may see the following message: “No clients match your search or filter criteria. Try adjusting your search or filter settings.” Our team is actively investigating and working on a fix. Workaround to access clients: Deployment Stats view: disable the Positive Opt-in filter Micro Trainings and Newsletter Engagement view: disable both the Received MT/NL and Positive Opt-in filters Important note: This workaround is only for regaining access to clients. At this time, you will not be able to view these fields globally through those filtered views. You can still review them on an individual client basis. We will share another update as soon as a fix is available.
Affected components
Update timeline
- investigating Mar 17, 2026, 05:17 PM UTC
We are currently experiencing an issue on the Manage Client page where users may be unable to access their clients. Affected users may see the following message: “No clients match your search or filter criteria. Try adjusting your search or filter settings.” Our team is actively investigating and working on a fix. Workaround to access clients: Deployment Stats view: disable the Positive Opt-in filter Micro Trainings and Newsletter Engagement view: disable both the Received MT/NL and Positive Opt-in filters Important note: This workaround is only for regaining access to clients. At this time, you will not be able to view these fields globally through those filtered views. You can still review them on an individual client basis. We will share another update as soon as a fix is available.
- resolved Mar 24, 2026, 10:38 PM UTC
This incident has been resolved.
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