Brandwatch incident
Brandwatch Platform currently impacted by an external outage
Resolved after 21 hours 58 minutes, affecting Consumer Research Application and Influence Platform and 1 more, on October 20, 2025.
The issue has been fully resolved. All systems are operating normally. Thank you for your patience.
Affected components
Update timeline
- investigating Oct 20, 2025, 10:22 AM UTC
The Brandwatch Platform is currently being impacted by an external outage. As a result, you may experience: - Support Chat system disruptions - Data delays - Channel disconnections Our team is actively monitoring the situation and working to restore full functionality as soon as possible. We’ll continue to share updates here as they become available. Thank you for your patience.
- monitoring Oct 20, 2025, 12:51 PM UTC
We are currently monitoring the external outages and will provide further updates when performance improves.
- resolved Oct 21, 2025, 08:21 AM UTC
The issue has been fully resolved. All systems are operating normally. Thank you for your patience.
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