Brandwatch incident
Consumer Research - Query Backfill and Real-time data delay
Resolved after 3 days 14 hours, affecting Consumer Research Application and Data Collection and 1 more, on September 4, 2026.
This issue has now been resolved. Many thanks for your patience while our team was looking into this.
Affected components
Update timeline
- identified Sep 04, 2026, 07:45 PM UTC
We wanted to let you know that we're currently experiencing an issue affecting query data backfilling and real-time matching. No data will be lost as a result of this issue. We’re working to resolve it and will keep you informed of any updates. Thank you for your patience.
- identified Sep 08, 2026, 10:41 AM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 08, 2026, 10:41 AM UTC
This issue has now been resolved. Many thanks for your patience while our team was looking into this.
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