Resolved after 7 hours 50 minutes, affecting APP https://app.usebouncer.com, on April 1, 2025.
Hello, The incident has been finally resolved. All previously affected services (both App and BouncerShield) are up and running. Thank you so much for your patience, and we are very sorry for the inconvenience! Kind Regardd Radek
Affected components
Update timeline
- investigating Apr 01, 2025, 08:01 AM UTC
Bouncer's App is unavailable due to AWS issue. We are working with AWS Team to get it resolved as soon as possible. No other services are affected.
- investigating Apr 01, 2025, 09:19 AM UTC
We are waiting for the AWS support team to investigate the issue. We will keep you updated.
- investigating Apr 01, 2025, 09:22 AM UTC
While waiting for AWS, we are exploring a temporary solution to enable the Bouncer App.
- monitoring Apr 01, 2025, 10:33 AM UTC
We have implemented a temporary solution, and the application is again available to the users. We are monitoring the situation. We are very sorry for the inconvenience!
- monitoring Apr 01, 2025, 12:17 PM UTC
We have identified that while Bouncer App works fine, Bouncer Shield is not working properly. We are waiting for the AWS team to help.
- resolved Apr 01, 2025, 03:52 PM UTC
Hello, The incident has been finally resolved. All previously affected services (both App and BouncerShield) are up and running. Thank you so much for your patience, and we are very sorry for the inconvenience! Kind Regardd Radek
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