Boostlingo incident
Investigating slow loading and failures with calls connecting on our US server.
Resolved after 3 hours 29 minutes, affecting Boostlingo SMS and Boostllingo Voice IVR and 1 more, on October 29, 2026.
Our team has concluded their monitoring and confirmed that performance is stable. We will share a post mortem in the next three business days.
Affected components
Update timeline
- investigating Oct 29, 2026, 05:41 PM UTC
Our monitoring systems have identified a potential issue related to call connectivity and platform performance across our US Server. Our development team has been notified and are working on identifying the issue. We will follow up with additional information here as soon as we have it. Please subscribe to ensure you receive updates as soon as they are available.
- identified Oct 29, 2026, 05:56 PM UTC
Our team identified the underlying issue that led to downstream issues with call connections and platform performance. We have taken action to mitigate the issue and observed errors decreasing and platform stability increasing. Our team is continuing to investigate to better understand the full root cause and ensure that the action taken was correct and full. As soon as we have more information we will share it here.
- monitoring Oct 29, 2026, 06:31 PM UTC
Our team continues to monitor the status of the system as database activity has fully stabilized. Speeds should be back to normal, and calls should be connecting as expected. We will continue to monitor and follow-up with more information once our monitoring is complete.
- resolved Oct 29, 2026, 09:10 PM UTC
Our team has concluded their monitoring and confirmed that performance is stable. We will share a post mortem in the next three business days.
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